Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Ethan McDonell

Melbourne,VIC

Summary

I'm a high-energy individual with proven relationship-building skills and significant background working with multiple different types of customers. Consistently driving sales and bringing in new clients with persuasive negotiation expertise within my industry. Im constantly striving to become the best at every task im assigned and am extremely driven to excel in every industry.

Overview

6
6
years of professional experience

Work History

Electrical Apprentice

One Step Ahead
Melbourne , Vic
12.2019 - Current
  • Maintained organization, cleanliness and safety in work areas.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Worked in team-based environment to accomplish projects.
  • Trained workers to install, maintain and repair electrical equipment and fixtures.
  • Advised management on issues of safety in continued equipment operation.
  • Maintained accurate documentation of all work performed.
  • Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.
  • Supervised apprentices and assessed completed tasks, offering guidance and encouragement.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Set up equipment and configured settings for optimal performance.
  • Performed troubleshooting and diagnosis on malfunctioning systems or components.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Answered multiple calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Checkout Operator /Floor Worker

Woolworths
Melbourne , Vic
09.2017 - 12.2019
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Verified payments and electronic funds accuracy to protect involved parties.
  • Greeted customers in a friendly and courteous manner.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Tracked stock levels throughout shift and alerted supervisor when supplies were running low.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced cashier drawers.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Beaconhills Collage
Pakenham
11-2019

Skills

  • Electrical Installation
  • Project Management
  • Problem-Solving
  • Crew Leadership
  • Troubleshooting Skills
  • Relationship Building
  • Time Management
  • Stress Management
  • Work Ethic
  • Communication
  • Organization
  • Self Presentation
  • Company Representation
  • Ability to follow direction

Affiliations

  • I'm Consistent in working the gym
  • I'm enjoy kickboxing and have competed in the past

References

References available upon request.

Timeline

Electrical Apprentice

One Step Ahead
12.2019 - Current

Checkout Operator /Floor Worker

Woolworths
09.2017 - 12.2019

High School Diploma -

Beaconhills Collage
Ethan McDonell