Ethan Mcloughlin
Currambine,WA
Summary
Friendly and observant server with 8 years of experience facilitating fantastic hospitality experiences. Entertainment industry veteran with experience in all aspects of customer service. Celebrated for wide skillset and positive attitude. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for patrons. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Fairmont Chateau Lake Louise
08.2023 - 10.2023
- Responsible for execution of all aspects of food and beverage service to guests in the daily operation of the Fairmont Gold Department, ensuring the highest levels of guest satisfaction at all times and provide courteous, friendly service while multitasking in fast-paced environment.
- Ensure that all Fairmont Gold Standards of Service and Operational Procedures are adhered to and remain focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Ensure guest satisfaction & anticipate their needs
- Set up buffet area and serve guests during breakfast and canape service
- Manage the flow of the lounge and buffet area
- Assist with clearing, setting tables & serving beverages
- Monitor maintenance of the Fairmont Gold pantry equipment and report any problems
- Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the honour bar
- Monitor & control inventory of equipment and food
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Mountain Greeter
Lake Louise Ski Resort
10.2021 - 07.2023
- Displayed friendly, outgoing, and energetic behaviour to create warm, fun atmosphere for guests.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Monitored customer activity to maintain safe and secure environments.
- Operated the chair lift in an efficient and safe manner and ensure that the area is free of any potential hazards.
Marshall Co-Ordinator
Darklight Laser Games
01.2019 - 10.2021
- Present Safety Briefing and Rules and Regulations to 20+ guests
- Monitor game for irregularities and operational issues
- Monitored gaming arena and events to mitigate risk and promote safety.
- Maintain gaming equipment and fix technical problems
- Provide excellent customer experience for patrons
- Manage bookings and timing of laser games
- Trained customers in use of custom-fitted gaming device to improve game experience
Customer Service Attendant
Optus Stadium
03.2018 - 10.2021
- Provide exceptional customer service to all guests at a stadium which holds 65 000 people.
- Process tickets for incoming patrons
- Assist patrons to seats
- Cloak Room attendance and management
- Corporate Box attendance
- Security checks and vigilant on risks.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Entertainment Host
Darklight Laser Games
12.2015 - 03.2019
- Provide customer service to all guests range from young children to adults
- Manage party enthusiastically, efficiently and professionally for up to 20 guests in a high energy environment
- Follow health and safety guidelines at all times
- Process customer payments and POS transactions
- Responsible for stock management ie Cafe Fridges/Merchandise
- Handles requests and reservations from customers
- Tracks scheduling times of guest bookings
- Train new staff members.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
Education
Certificate III - Engineering
North Metropolitan TAFE
Perth, WA07.2019
Certificate II - Outdoor Education
Mater Dei College
Edgewater, WA11.2018
Certificate III - Sport And Recreation
Mater Dei College
Edgewater, WA11.2018
High School Diploma -
Mater Dei College
Edgewater, WA11.2018
Skills
- Hospitality Service Expertise
- Team Leadership
- Cash handling and POS operation
- Communication, Safety and Quality Controls
- Inventory Management
- Skilled in conflict resolution and crowd management
- Problem Solving
- Proficient in Microsoft Office Programs (Excel, Outlook, PowerPoint)
Certification
CPCWHS1001 - White Card WA
Fire Hazard and Emergency Evacuation Procedures
HLTWHS001 - Workplace Health and Safety
BSBWHS303 - WHS Hazard Identification Risk Asses
COVID-19 Hygiene Course
Worksafe - Smartmove Certificate
WA C Class Drivers Licence
Senior First Aid
RSA Certificate
Working with Children Check
Languages
Indonesian
Elementary
Accomplishments
- Promotion from Host to Marshall in March 2019
- Recipient of Employee of the Month
- Tips from happy customers
References
- Kathleen Costello, Fairmont Gold Manager - Fairmont Chateau Lake Louise - kathleen.costello@fairmont.com
- Albert Olivar, Food and Beverage Manager - Lake Louise Ski Resort - +1 (403) 522 3555
- Bronwyn Robertson, Manager - Darklight Laser Games, 0424 328 518
- Angus Druce, Event Staff Manager - Optus Stadium, 0466 866 046
Volunteer Experience
- Support Officer at Perth Royal Show
- Museum Attendant
Hobbies and Interests
- Playing football
- Member of a gym
- Snowboarding
Timeline
Food and Beverage Server
Fairmont Chateau Lake Louise
08.2023 - 10.2023
Mountain Greeter
Lake Louise Ski Resort
10.2021 - 07.2023
Marshall Co-Ordinator
Darklight Laser Games
01.2019 - 10.2021
Customer Service Attendant
Optus Stadium
03.2018 - 10.2021
Entertainment Host
Darklight Laser Games
12.2015 - 03.2019
Certificate III - Engineering
North Metropolitan TAFE
Certificate II - Outdoor Education
Mater Dei College
Certificate III - Sport And Recreation
Mater Dei College
High School Diploma -
Mater Dei College
Similar Profiles
JON GABRIEL CRUZJON GABRIEL CRUZ
Assistant Food and Beverage Director at Fairmont Chateau Lake LouiseAssistant Food and Beverage Director at Fairmont Chateau Lake Louise
Munashe NyoniMunashe Nyoni
In Room Dining Server at Fairmont Chateau Lake LouiseIn Room Dining Server at Fairmont Chateau Lake Louise
Tillie MacEachernTillie MacEachern
Bell Attendant & Shuttle Driver at Fairmont Chateau Lake LouiseBell Attendant & Shuttle Driver at Fairmont Chateau Lake Louise
Geetak TrehanGeetak Trehan
Security and Loss Prevention Officer at Fairmont Chateau Lake louiseSecurity and Loss Prevention Officer at Fairmont Chateau Lake louise
Connor BishopConnor Bishop
Manager at KmartManager at Kmart