Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Ethan Menadue

West Lakes,SA

Summary

I am a hard-working problem solver, with 2 years full time experience in the workforce, helping customers navigate their home insurance claims. My employment experience to date has allowed me to develop outstanding customer service skills, written and verbal communication skills, and attention to detail. I have a positive outlook and remain calm under pressure. I have a solid understanding of insurance claims and loss adjusting as I work with both everyday, and hope to further my career in this area.

Overview

7
7
years of professional experience

Work History

Home Claims Officer

RAA Insurance
01.2022 - Current
  • Review, assess and process home insurance claims and loss adjusting reports
  • Provide exceptional customer service to members through both verbal and written communication
  • Maintain compliance with regulatory requirements by staying current on industry changes and updating policies accordingly
  • Follow up with customers on unresolved issues
  • Review contracts thoroughly to ensure proper coverage for various types of insurance policies held by clients
  • Maintain positive relationships between the company and clients involved in disputes
  • Respond to inquiries by answering questions, providing information and directing customers to appropriate resources

Claims Service Officer (6 Month Secondment)

RAA Insurance
07.2022 - 01.2023
  • Prepare insurance claim forms or related documents and review for completeness
  • Verify client information by analyzing existing evidence on file
  • Generate, post and attach information to claim files
  • Provide advice to customers regarding claims, rights and insurance processes to prevent disputes
  • Carry out administrative tasks by communicating with clients, distributing mail, and scanning documents

Waiter/Bartender

Woodville Hotel
11.2020 - 03.2022
  • Collaborate with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Collaborate closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently
  • Enhance customer satisfaction by providing attentive service and promptly addressing any concerns
  • Maintain clean and welcoming dining environment, ensuring a positive guest experience
  • Train new servers on restaurant policies and procedures

Referee

Football South Australia
04.2017 - 01.2021
  • Enforce rules and regulations during games to facilitate safe and fair play
  • Navigate difficult situations using effective communication and explanation of game rules
  • Support fair competition by remaining impartial in decision-making processes

Education

SACE Completion -

St Michael's College
Henley Beach, SA
10.2021

Skills

  • Proficient in Microsoft Suite products and various other programs
  • Professional
  • Exceptional Customer Service Skills
  • Outstanding Verbal and Written Communication Skills
  • Time Management and Organisational Skills
  • Conflict Resolution and Problem Solving Skills
  • Proactive
  • Self Motivated
  • Excellent Attention to Detail
  • Can work well under pressure

Referees

Ms. Alicia Boots                                   
Home Claims Team Leader – RAA   
aboots@raa.com.au                          
Ph: 0407 615 301                                 


Ms. Rachel Edwards

Home Service Team Leader – RAA

redwards@raa.com.au

Ph: 0419 835 263

Timeline

Claims Service Officer (6 Month Secondment)

RAA Insurance
07.2022 - 01.2023

Home Claims Officer

RAA Insurance
01.2022 - Current

Waiter/Bartender

Woodville Hotel
11.2020 - 03.2022

Referee

Football South Australia
04.2017 - 01.2021

SACE Completion -

St Michael's College

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Ethan Menadue