Ethan Michael

• Managed inventory; including maintaining appropriate levels of stock, completing regular stocktakes, managing food loss and minimising waste.
• Completed rostering in a store with over 120 employees, completed hiring and interviewing processes, maintaining an experienced and constantly developing crew base.
• Lead shifts as a senior manager, ensuring targets were met, whilst driving sales and maintaining a positive customer experience.
• Complete regular administrative tasks such as weekly payroll, month-end procedures, invoice processing and weekly sales projections, whilst maximising profitability and customer satisfaction.
• Worked as a senior manager in an inexperienced management team, training and developing new managers to align with store values and expectations.
• Planning for promotional launches, ensuring the restaurant is adequately prepared and equipped to succeed.

· Process incoming invoices in line with FV’s policies and procedures.

· Prepare the weekly EFT and referee payment runs.

· Process the corporate credit card transactions.

· Management of Accounts inbox, including distribution of emails to relevant staff as required.

· Complete bank reconciliations.

• Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
• Used Xero to manage accounts payable and receivable activities.
• Worked as a part of the finance team to prepare financial reports, enabling the organisation to make informed decisions.

• Complete weekly payroll for multiple clients.
• Completed bank reconciliations, managing payments received and ensuring a healthy cash flow is maintained.
• Managed accounts payable systems for clients, keeping an organised and efficient payment schedule.
• Assisting with month-end procedures, helping prepare financial reports, ensuring deadlines are met.

• Welcoming and training new crew, ensuring a safe and positive experience.
• Coaching inexperienced crew, helping them develop and fostering a collaborative team environment.
• Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
• Leading kitchen production, ensuring a fast, efficient workflow, whilst maximising customer experience.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

• Prepared work stations for peak-periods, using initiative and working as a team to meet targets and expectations.
• Strived to ensure food served to customers was hot and fresh.
• Consistently maintained a safe and clean kitchen area, taking initiative and leading by example.
• Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
• Exceeded expectations in both speed and accuracy when assembling orders, reducing wait times for customers during busy periods.
• Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.

• Helped plan and organise club functions.
• Assisted with catering and preparation for social events and fundraising events.
• Volunteered by helping coach younger age groups.
• Advertised and promoted the cricket club through local news outlets.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Experienced the dynamics of an office environment, assisting staff processing claims and finalising deals.