Ethan Moore
Customer Support Specialist
Vermont
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I strive to be punctual, motivated, and on top of my game wherever possible. Excited to explore working opportunities in a broad range of fields that will provide opportunities for development of knowledge and skills and professional growth.
Overview
5
5
years of professional experience
Work History
Technical Customer Support Specialist
Zimemo PTY LTD
09.2022 - Current
- Received consistently positive feedback from customers regarding service and attention to detail
- Packed 25+ spare part orders per day in busy periods
- Responsible for ensuring spare part orders were picked and packed on time and accurately for the majority of my full-time work period at DiroDi
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Offered assistance in implementing and developing training programs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Utilised mechanical skills to repair and service bicycles and their parts for customers
Casual Team Member
Linen Connections
01.2023 - 05.2023
- Assisted with inventory counts and stocking of merchandise.
- Picked and packed orders to develop understanding of product range.
- Worked different stations to provide optimal coverage and meet production goals.
Waiter
Payom Thai
01.2021 - 06.2022
- Appointed to teach new wait staff at the business
- Responsible for taking care of customers' wellbeing and ensuring great customer experience.
Crew Member
McDonald's
10.2019 - 01.2021
- Received Recognition for consistent application and hard work
- Offered to become a crew trainer/host and teach new employees
- Participated in most workplace events in support of the company.
Transcriptionist
Timothy Moore
07.2019 - 07.2020
- Casual work for my grandfather in which I transcribe the annotations, highlights, notes, and excerpts within a wide variety of texts, including medicine and medical books, philosophical texts, and dictations.
Education
Bachelor of Information Technology -
Monash University
Clayton, VictoriaHigh School Diploma - undefined
Vermont Secondary College
Vermont, VICBachelor of Computer Science - Faculty of Information Technology
Monash University
Clayton, VIC 04.2001 -
Skills
Experienced with the use of computers and word formattingRapid LearnerEffective in team and solo environmentsFirst-rate application of instructionsOrganizationVCE Baccalaureate (11/2021 - Present): An additional form of recognition for students who successfully meet the demands of studying a higher-level mathematics subject and a language in their VCE program
Product Knowledge
Adaptability and Flexibility
Mechanically Inclined
Multitasking Abilities
Customer Service
POS System Operation
Timeline
Casual Team Member
Linen Connections
01.2023 - 05.2023
Technical Customer Support Specialist
Zimemo PTY LTD
09.2022 - Current
Waiter
Payom Thai
01.2021 - 06.2022
Crew Member
McDonald's
10.2019 - 01.2021
Transcriptionist
Timothy Moore
07.2019 - 07.2020
Bachelor of Computer Science - Faculty of Information Technology
Monash University
04.2001 -
Bachelor of Information Technology -
Monash University
High School Diploma - undefined
Vermont Secondary College