Ethan O'Leary
Sippy Downs
Summary
Dynamic leader with proven expertise in customer service and staff training, honed at McDonald's and 24/7 Pizza. Excelled in boosting team productivity and morale, significantly enhancing service quality and customer satisfaction. Skilled in POS transactions and adept at fostering hospitality, ensuring superior guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
24/7 Pizza
11.2023 - 12.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Kitchen Crew Trainer
McDonald's
09.2020 - 10.2023
- Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
- Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication channels.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
- Maintained proper food storage practices, ensuring optimal freshness while minimizing spoilage risks.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Siena Catholic College
Sippy Downs11-2024
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Service quality
- POS transactions
- Cash handling
Certification
- RSA, December 2023
- RSG, December 2023
- QLD Manual P2 Driver License, September 2024
Timeline
Restaurant Supervisor
24/7 Pizza
11.2023 - 12.2024
Kitchen Crew Trainer
McDonald's
09.2020 - 10.2023
Siena Catholic College
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