Summary
Overview
Work History
Education
Skills
Playing Basketball
Timeline
Generic

Ethan Soo

Carlingford,NSW

Summary

Focused and reliable waiter, bringing high enthusiasm and great determination to work under pressure, whether it be in the back of the kitchen cleaning dishes or on the floor serving customers. My history of excellent customer service and teamwork skills can make a positive impact on retail stores that require hard-working and passionate employees. I've worked as a waiter for under 2 years, and I've learned many things from both my grandparents and staff, such as customer service, talking to customers and introducing them to a restaurant they haven't eaten at before, and recommending dishes to try. I'm very grateful for the opportunity my grandparents gave me, along with getting paid. Im a person that always gets prepared in advance, whether it be by preparing the tables by supplying them with plates, bowls, and cutlery before the restaurant opens, allowing me to help the chef, also known as my grandpa, unload the food needed to survive the night full of customers. I worked every weekend during school days, being driven up there by my mum and picked up on a Sunday at 7 p.m., working 2 hours only to make it home in time for school the next day. I also worked during the school holidays for a week and spent the rest of the holidays spending time with family or going out with friends. I plan on working part time during my high school years and earning some side money to go towards buying an apartment. I'm a dedicated, hardworking man who you can rely on to do a job without getting distracted. Im very social and always keen on listening and helping customers, whether it be finding what they need or using my own knowledge to answer their question to the best of my ability.


Sincerely, Ethan Soo

Overview

1
1
year of professional experience

Work History

Waiter

Ocean Melody Restaurant
12.2020 - 01.2022
  • Family Owned business, i starting working when I was 13 and finished working at 14 years old.
  • My Grandparents have owned the restaurant since 1996 with my parents both working there helping out.
  • I helped take orders, delivering dishes and beverages to customers.
  • Quickly took the dirty bowls and cutlery to the kitchen to be washed than wiped the table thoroughly for the next customer to sit down and order.
  • If the kitchen floor wasn't busy or full of customer and the other waiter was assisting the customers I would often be in the kitchen washing lots of dirty plates, bowls and utensils in preparation of the restaurant getting busier.
  • 30 minutes before the restaurant opens (4:30) I always prepared the tables, first with the bookings I would allocate and combine multiple tables together than set the rest of the other tables normally.

Education

Marist College Eastwood
Sydney, NSW

Skills

Customer Service

  • Helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working and informing kitchen staff on alternatives
  • Informed customers about daily and night specials
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Helping new customers who have never been to the restaurant by recommending popular dishes
  • Shared personal knowledge of dishes on the menu and the flavour, enabling customers to make personal decisions based on taste and interest

Strong Communication And Teamwork

  • Offering assistance to staff whether it be delivering multiple dishes to a table, in the kitchen cleaning cutlery and bowls while helping wipe tables down for the next customers to decrease the waiting queue for a table
  • Communicating to staff and customers any delays or changes in the order status to ensure the customer's satisfaction is met
  • Listening to customers' requests and accurately noting their orders and table number

Multitasking And Determination

  • Strong organisational skills to set priorities, deal with customers' requests effectively and work with the kitchen staff
  • The ability to work well under pressure in a fast-paced environment in both the kitchen and restaurant floor without compromising service quality

Skills Summarised

  • Table Preparation
  • Seating Assignment Preparation
  • Warm and Friendly
  • Work Under Pressure
  • Taking Orders
  • Washing Dishes

Playing Basketball

 I've enjoyed playing basketball ever since I was a kid. Everyday I would go to the backyard every afternoon to shoot a few hoops and do some exercising rather than staying in my room the whole day, whether it be studying or playing video games for a few hours. Getting out of the room is a good way to get stress off my mind, and to burn it off feels great to relieve the stress, especially from homework.


 

Timeline

Waiter

Ocean Melody Restaurant
12.2020 - 01.2022

Marist College Eastwood
Ethan Soo