Ethan Velasquez
Gold Coast,QLD
Summary
Results-driven and customer-focused professional with over 2 years of experience in providing exceptional customer service. Proficient in handling complex customer inquiries, resolving conflicts, and exceeding customer expectations. A quick learner with excellent communication and interpersonal skills, committed to delivering high-quality service and building strong customer relationships. Seeking a challenging role in a dynamic organization to utilize my skills and contribute to the growth of the company.
Overview
3
3
years of professional experience
Work History
Fast Food Crew Member
McDonald's
08.2020 - 11.2022
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Worked well with teammates and accepted coaching from management team.
Food and Beverage Attendant
Warner Bros. Movie World
11.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Metal Roofer
Sheet Metal Roofing
01.2020 - 07.2020
- Safely used all tools and equipment to prevent worksite injuries.
- Installed, repaired, and replaced single-ply roofing systems.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
Education
No Degree -
Upper Coomera State College
Upper Coomera, QLDSkills
- Public Relations
- Brand Loyalty
- Food and Beverage Service
- Teamwork and Collaboration
- Crew Training
- Surface Preparation
- Intelligence Collection
- Food and Beverage Preparation
- Reading Comprehension
- Active Listening
- Physical Fitness
- Regulatory Requirements
Timeline
Food and Beverage Attendant
Warner Bros. Movie World
11.2022 - Current
Fast Food Crew Member
McDonald's
08.2020 - 11.2022
Metal Roofer
Sheet Metal Roofing
01.2020 - 07.2020
No Degree -
Upper Coomera State College
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