Ethan Waye
Victor Harbor,SA
Summary
Results-driven project manager with a proven track record of successfully overseeing multiple projects simultaneously while delivering exceptional client satisfaction. Demonstrates strong skills in issue resolution, cost analysis, and effective communication. Known for meticulous attention to detail and the ability to collaborate with diverse teams, driving efficiency and promoting a positive work environment. Proficient in MS Office and various project management software, committed to continuous professional development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Project Manager
ShedEx Fleurieu
Victor Harbor, SA
04.2023 - Current
- Custom designing of buildings based on the customer brief.
- Conversion of quotes to contracts for domestic and commercial projects.
- Generation of purchase orders and confirmation of pricing on orders.
- Securing Development Approval for projects.
- Coordination of Subcontractors.
- Built and established strong partnerships with teams, vendors and contractors.
- Identified project needs by reviewing project objectives and schedules.
- Created and implemented processes to ensure successful completion of projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Drafted project construction schedule and updated as job progressed.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
Account Manager SA/NT
All G Foods
06.2021 - 04.2023
- Launched new brand and products to SA, WA, and NT markets via distributor partnerships.
- Enhanced distribution channels for foodservice products across multiple territories.
- Negotiate and secure key accounts to represent products in the SA foodservice market.
- Supported integration of CRM - Salesforce and conducted training sessions for sales personnel.
- Developed successful customer relationships to boost sales opportunities.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Monitored competitor activities in order to stay ahead of the competition.
- Maintained accurate records of all customer interactions in the CRM system.
- Established strong relationships with decision-makers and influencers within client organizations.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Generated leads through cold calling activities.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
Account Manager SA/NT
Freedom Foods Group Limited
12.2016 - 05.2021
- Ensured achievement of state-budget targets by working closely with distributors, end users, and key accounts.
- Boosted plant-based milk sales, positioning the brand as a market leader.
- Managed multiple accounts simultaneously while meeting deadlines.
- Renewed existing accounts by building relationships with clients.
- Developed successful customer relationships to boost sales opportunities.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Monitored competitor activities in order to stay ahead of the competition.
- Analyzed client data and identified opportunities for growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Generated leads through cold calling activities.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
- Addressed customer questions and concerns regarding products and services.
- Presented product features and advantages to potential customers during sales meetings.
- Provided training and guidance to new Account Managers.
Restaurant Manager
Woodstock Coterie Restaurant
06.2015 - 11.2016
- Responsible for all aspects of restaurant management, with the exception of kitchen operations.
- Responsible for planning, setup, running, and pack-down of all events.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved problems or concerns to satisfaction of involved parties.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Optimized profits by controlling food, beverage and labor costs.
- Delegated work to staff, setting priorities and goals.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shift Supervisor
Woodstock Coterie Restaurant
01.2014 - 06.2015
- Managed shift operations efficiently.
- Responsible for the setup, supervision, and pack-down of the majority of events.
Restaurant Manager
Nino's Victor Harbor and HarBar
06.2013 - 01.2014
- Led management of two restaurants with a combined team of 25 staff.
- Coordinated various aspects of restaurant functions, including rostering and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Resolved problems or concerns to satisfaction of involved parties.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved conflicts among employees in an effective manner.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted with kitchen preparation during peak times as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Supervisor
Nino's Victor Harbor and HarBar
12.2011 - 06.2013
- Supervised daily shift operations.
Customer Service Representative
Coles Express
10.2010 - 01.2012
Department/ Warehouse Manager
Target Country
08.2007 - 10.2010
Education
First Aid Certificate -
First Aid Pro
01.2016
Certificate II - Hospitality
Quality Training And Hospitality College
01.2013
Skills
- Relationship building
- Account development
- Data-driven decision making
- Verbal and written communication
- Business development
- Networking skills
- Product development
- MS office
Personal Time
- Spending time with my family
- Watching AFL
- Spending time with friends
- Building furniture, DIY, and gardening
- Reading and Creative writing
Certification
- Licence to Perform High Risk Work - Forklift Truck: Licence No: 808679
- Construction Induction 'White Card': Card No: 41558 - S 763/20213-1
Accomplishments
- Rising Star Award - Freedom Foods National Sales Team - Awarded June 2017
- Achieved Market Leader Status for SA/NT - Freedom Foods - 2018 - 2021
- Successful collaboration as presenting partner for 2018 Doubleshot Coffee Fiesta.
- Achieved first exclusive supply agreement for multi-site vanue nationally. All G Foods - 2021
References
References available upon request.
Timeline
Sales and Project Manager
ShedEx Fleurieu
04.2023 - Current
Account Manager SA/NT
All G Foods
06.2021 - 04.2023
Account Manager SA/NT
Freedom Foods Group Limited
12.2016 - 05.2021
Restaurant Manager
Woodstock Coterie Restaurant
06.2015 - 11.2016
Shift Supervisor
Woodstock Coterie Restaurant
01.2014 - 06.2015
Restaurant Manager
Nino's Victor Harbor and HarBar
06.2013 - 01.2014
Restaurant Supervisor
Nino's Victor Harbor and HarBar
12.2011 - 06.2013
Customer Service Representative
Coles Express
10.2010 - 01.2012
Department/ Warehouse Manager
Target Country
08.2007 - 10.2010
First Aid Certificate -
First Aid Pro
Certificate II - Hospitality
Quality Training And Hospitality College
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