Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ethan Wicks

MARSFIELD,NSW

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized work space. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Bartender

Momento Hospitality
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Food and Beverage Attendant

Macquarie Ubar
02.2023 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Orchestrated positive customer experiences by overseeing every area of bar operations.

Bartender

Eastwood Hotel
06.2023 - 12.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Executed a change in equipment to facilitate less wastage of resources.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Orchard Hotel
10.2022 - 02.2023
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Served upwards of 50 customers per hour, making hundreds of drinks per night.

Waiter

Ranch Hotel
07.2022 - 10.2022
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained and increased customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared strong knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Bartender

Hotel Steyne
10.2021 - 07.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Factory Hand

K E Brown Switchboards
01.2021 - 08.2021
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Performed inventory control, such as counting and stocking merchandise.

Cashier

Coles Supermarket
02.2019 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Skills

  • Cooler Stocking
  • Staff Supervision
  • Shift Checklists
  • Proper Storage Procedures
  • Regulatory Requirements
  • Food and Beverage Preparation
  • Cocktail Knowledge
  • Guest Experiences

Accomplishments

  • Supervised team of 3 staff members at The Hotel Steyne.
  • Streamlined bar, resulting in increased productivity and faster closing procedures for Orchard Hotel
  • Achieved successful Stocktake through effectively assisting with warehouse management at Combicut inc.

Timeline

Bartender

Momento Hospitality
02.2024 - Current

Bartender

Eastwood Hotel
06.2023 - 12.2023

Food and Beverage Attendant

Macquarie Ubar
02.2023 - Current

Bartender

Orchard Hotel
10.2022 - 02.2023

Waiter

Ranch Hotel
07.2022 - 10.2022

Bartender

Hotel Steyne
10.2021 - 07.2022

Factory Hand

K E Brown Switchboards
01.2021 - 08.2021

Cashier

Coles Supermarket
02.2019 - 04.2021

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