Ethmi SAMARAWEERA
Craigieburn,VIC
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
5
5
years of professional experience
Work History
Receptionist
Telma Medical
04.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Process Worker
Mission Foods
12.2022 - 01.2023
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications.
- Graded and packaged finished products.
Independent Contractor
Absolute Domestics
06.2022 - 12.2022
- Visiting and cleaning houses on a regular basis
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Housekeeper
Imagine Lighthouse hotel
12.2021 - 06.2022
- Working on a casual basis as a housekeeper
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Assistant
Ravanas
12.2018 - 01.2019
- Working part time as an assistant for blind manufacturing and design
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Education
Third year - Civil engineering
Monash University
Clayton, VIC12-2026
VCE -
Pascoe Vale Girls College
Pascoe Vale, VIC01.2020
Skills
- Ability to work efficiently
- Ability to quickly learn a range of products and services
- Teamwork
- Attention to detail
- Quality work standards and service
- Effective time management
- Ability to do strenuous work for long periods of time
- Communication skills
- Organization skills
- Verbal and written communication
- Telephone skills
- Data entry
Availability
On request
Languages
English
Full Professional
Sinhala
Full Professional
Timeline
Receptionist
Telma Medical
04.2023 - 04.2024
Process Worker
Mission Foods
12.2022 - 01.2023
Independent Contractor
Absolute Domestics
06.2022 - 12.2022
Housekeeper
Imagine Lighthouse hotel
12.2021 - 06.2022
Assistant
Ravanas
12.2018 - 01.2019
Third year - Civil engineering
Monash University
VCE -
Pascoe Vale Girls College
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