Etienne Smith
Prahran,VIC
Summary
I’m a friendly and reliable worker with experience in customer service, admin, and support roles. I communicate clearly, learn quickly, and handle enquiries with confidence and care. I enjoy helping people and creating a positive, welcoming experience in any workplace.
Overview
7
7
years of professional experience
Work History
Client Relations Representative
Melbourne Animal Referral Services
Melbourne, VIC
06.2025 - Current
- Managed client enquiries via phone and email, providing timely, supportive assistance.
- Coordinate specialist referrals and appointments, prioritising urgent cases.
- Support different specialist departments to ensure seamless case management.
- Build trusting relationships with pet owners through clear, compassionate communication.
Administrative Assistant /Medical Receptionist
Mullion & Constantine Group Practice
Cornwall, UK
02.2023 - 11.2024
- Coordinated scheduling appointments for patients, both over the phone and in person.
- Managed patient records using electronic health record systems.
- Processed prescription requests and handled general enquiries.
- Scanned, coded and allocated documents to relevant practitioner.
- Handled urgent clinical queries from hospitals and other healthcare professionals.
Sales Assistant
Consol
Cornwall, UK
02.2022 - 07.2024
- Assisted customers with product inquiries specifically suited to their needs.
- Consistently met daily revenue targets and contributed to team goals.
- Maintained accurate inventory records using point-of-sale systems.
- Trained new staff on customer service protocols and operational procedures.
Guest Services Shift Leader
St Ives Bay Beach Resort
Cornwall, UK
02.2023 - 08.2023
- Supervised guest services team during shifts, ensuring exceptional customer experiences.
- Welcomed guests, handled check ins, and managed all booking enquiries.
- Resolved guest enquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated on-site activities and events.
All Rounder
Beacon Crag Wedding Venue
Cornwall, UK
08.2018 - 01.2022
- Managed reservations over the phone, email, and in person.
- Conducted venue tours, and hosted viewings.
- Undertook waitressing duties for wedding parties and events.
- Coordinated ceremony preparations and assisted with decorating.
Education
Level 3 Health & Social Care
Truro & Penwith College
Truro, UK01-2022
Level 2 Women's Hairdressing
Truro & Penwith College
Truro, UK 01-2019
Skills
- Customer service
- Multi tasking in fast paced environments
- Strong communication & team collaboration
- Training new staff
- Complaint handling & resolution
- Cash Handling & POS
- Event/Display setup & coordination
- Time management
Timeline
Client Relations Representative
Melbourne Animal Referral Services
06.2025 - Current
Administrative Assistant /Medical Receptionist
Mullion & Constantine Group Practice
02.2023 - 11.2024
Guest Services Shift Leader
St Ives Bay Beach Resort
02.2023 - 08.2023
Sales Assistant
Consol
02.2022 - 07.2024
All Rounder
Beacon Crag Wedding Venue
08.2018 - 01.2022
Level 3 Health & Social Care
Truro & Penwith College
Level 2 Women's Hairdressing
Truro & Penwith College