Summary
Overview
Work History
Skills
Timeline
Generic

Etilina Tavake

Sydney,Australia

Summary

Housing management professional known for delivering results and maintaining high standards. Proven track record of managing housing services effectively, focusing on resident satisfaction and operational efficiency. Collaborative team player adaptable to changing needs, with expertise in property management and tenant relations.

Overview

10
10
years of professional experience

Work History

Housing Manager

Evolve Housing
07.2025 - Current
  • Delivered proactive tenancy support for vulnerable individuals including those with disability, mental illness, or at risk of homelessness.
  • Built and maintained trusting relationships with clients while ensuring timely, high-quality service.
  • Managed complex housing and financial needs including rent arrears, evictions, and safety issues.
  • Collaborated with social workers, community organisations, and internal teams to ensure coordinated support.
  • Promoted a culture of empathy, inclusiveness, and continuous improvement within the team.
  • Provided mentorship and guidance to junior staff in managing sensitive and high-risk client cases.

Healthy Homes Facilitator

Housing New Zealand
08.2022 - 06.2024
  • Delivered government housing health initiatives across diverse communities.
  • Worked with clients facing multiple vulnerabilities to address urgent housing needs.
  • Educated clients and stakeholders on safety standards and overcame barriers through tailored support.
  • Demonstrated cultural sensitivity, particularly with Māori and Pasifika communities.

Customer Support Advisor

Housing New Zealand
03.2022 - 08.2022
  • Responded to complex inquiries from vulnerable customers via inbound calls.
  • Triaged issues ranging from maintenance needs to social risk factors.
  • Communicated empathetically with individuals in distress, ensuring a calm and solutions-based approach.

Customer Support (COVID Period)

Square
08.2021 - 03.2022
  • Supported small business clients with technical issues and financial tools.
  • Used active listening and problem-solving to resolve diverse user issues.
  • Delivered high-quality service while managing large volumes of requests.

Customer Service Manager

Qantas Jetconnect
01.2015 - 03.2022
  • Managed in-flight safety and emergency compliance for domestic and international routes.
  • Led diverse cabin teams and maintained calm under pressure during critical situations.
  • Resolved conflicts discreetly, providing outstanding customer service to passengers from all walks of life.

Skills

  • Strong interpersonal and communication skills, able to build rapport with diverse and high-needs clients
  • Skilled in triage, problem-solving, and solution-focused practice
  • Passionate about supporting people with disability, older people, and those facing complex life challenges
  • Collaborative team player, experienced in working across departments and services
  • Motivated, resilient, and highly organised under competing priorities
  • Committed to public service values and continuous improvement

Timeline

Housing Manager

Evolve Housing
07.2025 - Current

Healthy Homes Facilitator

Housing New Zealand
08.2022 - 06.2024

Customer Support Advisor

Housing New Zealand
03.2022 - 08.2022

Customer Support (COVID Period)

Square
08.2021 - 03.2022

Customer Service Manager

Qantas Jetconnect
01.2015 - 03.2022

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Etilina Tavake