Summary
Overview
Work History
Education
Skills
Timeline
Generic

Etina Taufa

Durack

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Motivated to gain different work experience to gain more skills and enhance the skills already obtained.

Overview

5
5
years of professional experience

Work History

Mcdonalds

Customer Service
09.2022 - Current

- Provided exceptional customer service.

- Voice picking whilst processing payments in a timely manner (multi-tasking).

- Pack orders for service, drive through and uber.

- Communicate with other co-workers to complete goals given for the day.

- Stock up products including fridge (cold storage).

- Refill machines.

- Maintain the store.

Reference: Lisa Patterson

Contact: 0434 533 509

Lineage

Picker
02.2022 - 08.2022

- Cold storage.

- Voice picking.

- Picking products.

- Used MHE (Material Handling Equipment) all around the site.

- Used crown forklifts.

Reference: Ciara Quinsell

Contact: 0423 801 288

Tina Brandi Hair

Apprentice
10.2021 - 12.2021

- Greet and serve customers.

- Adapted quickly to changing situations within the workplace environment while remaining calm under pressure.

- Prepared customers with capes or aprons ready for the hairdresser. - Developed superior communication skills through daily interactions with clients and co-workers.

- Fold towels and foil.

- Sanitize each station after every customer, as well as the hair washing stations.

- Washed, dried and folded laundry (towels, capes, aprons). Clean and organize trolleys for each hairdresser with brushes, combs, scissors, clippers, curlers, straighteners, hair dryers, towels and foil.

- Organize hair care products on shelves such as shampoo, conditioners and hair treatments. Maintain the salon from levels 1-3 by sweeping, washing dirty dishes and hair dye applicators and emptying the garbage.

Reference: Tina

Contact: 0438 549 043

San Churros

Customer Service
03.2021 - 10.2021

- Provided exceptional customer service to guests, resolving any issues quickly and efficiently. - Processed orders and payments for customers.

- Check backs with customers.

- Demonstrated strong organizational skills by managing multiple tasks simultaneously in an efficient manner.

- Collected payment from customers upon checkout according to established policies and procedures.

- Collaborated with other Colleagues to complete tasks.

- Cleaned tables, maintained the floor, disposed leftovers and stacked dirty dishes.

WoolWorths

Casual Retail Team Member
06.2019 - 07.2019

- Faced and placed items into their correct aisle and section.

- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.

- Sorted, labeled, and dated bakery products to prevent expirations and product losses.

- Packed cookies, breads and cakes.

- Stocked shelves.

- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.

- Maintained the bakery section.

Reference: Ellen Conner

Contact: 93619000

Best&Less

Casual Retail Team Member
06.2019 - 06.2019

- Developed excellent customer service skills, including providing advice on product selection to customers.

- Demonstrated ability to work both independently and as part of a team in a fast-paced environment.

- Unpacked large amounts of boxes and pallets.

- Sectioned clothes. (Completed daily store opening and closing tasks).

- Carried out cleaning duties throughout the store when necessary

Reference: Adeena Lewis

Contact: 931752299

Education

Certificate III - Business Administration

Foundation Education
07.2024

GED -

Marian College
Sunshine West, VIC
11.2021

Certificate II - Business Management

Marian College
Sunshine West, VIC
11.2021

Skills

- Work well individually and cooperatively

- Multi-task

- Can handle hands-on work very well

- Ability to adapt to changes in the environment easily

- Fast learner

- Well presented and organized - Honest

- Problem solver

- Reliable

- Time management

- Determined

- Positive can do attitude

Timeline

Mcdonalds

Customer Service
09.2022 - Current

Lineage

Picker
02.2022 - 08.2022

Tina Brandi Hair

Apprentice
10.2021 - 12.2021

San Churros

Customer Service
03.2021 - 10.2021

WoolWorths

Casual Retail Team Member
06.2019 - 07.2019

Best&Less

Casual Retail Team Member
06.2019 - 06.2019

Certificate III - Business Administration

Foundation Education

GED -

Marian College

Certificate II - Business Management

Marian College
Etina Taufa