ETINOSA JAMES ERIYO

• Handles all customer enquiries in a professional manner and ensures all follow up and queries are responded to in a timely manner

• Displaying strong organizational skills with your work load, tasks and work area including management/filing of data processes

• Initiating new systems or processes to achieve the best result within the required tasks

• Sales Team support including reporting and administrative tasks to assist in reaching sales targets.

• Showing support and active participation in assistance to meet sales targets.

• Managed and maintained IT infrastructure, ensuring system performance and security
• Trained and provided technical support to end-users, resolving hardware and software issues promptly
• Collaborated with cross-functional teams to implement upgrades and launch new IT initiatives
• Conducted user training and documentation to empower employees in utilizing technology effectively.

• Assisted in developing grant proposals to support social service initiatives.
• Facilitated outreach activities to build community awareness.
• Developed and maintained accurate records of programs and services.
• Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
• Assisted in the planning and execution of special events, creating memorable experiences for youth members.

• Proficient in accurately entering large volumes of data with speed and precision
• Skilled in utilizing various software programs and databases to input and retrieve information
• Demonstrated ability to maintain confidentiality and adhere to data security protocols.

• Led a team of IT professionals in providing technical support to end-users across multiple departments
• Developed and implemented ticketing system to streamline help desk operations and prioritize user requests
• Managed and resolved complex technical issues to ensure minimal downtime and enhance user satisfaction.

• Knowledge of Active Directory for user account management and password resets
• Excellent communication skills, providing friendly and efficient customer support via phone and email
• Familiarity with ticketing systems and ability to prioritize and escalate issues as needed.