Etta Hurst
Account Director
Bundanoon
Summary
Professional with strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, maximizing revenue, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Account Director
Ive Group
10.2010 - Current
- Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
- Strategic sourcing and procurement of custom made bespoke merchandise, via offshore and local supply chains
- Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Collaborated with internal departments to develop integrated marketing communications plans that drove desired outcomes.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Developed comprehensive account plans to align client objectives with actionable strategies for success.
- Management of an account portfolio across a range of industries managing blue chip clients, and responsible for delivery of an annual marketing spend of up to $4.5M per annum.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Account Manager
Creative Visuals
09.2009 - 10.2010
- Actively managed a client account base of 300+ clients across a diverse range of industries, and responsible for delivering a revenue of $850k per annum.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
Education
Business Administration Cert III -
TAFE
Pharmacy Certificate 2,3 and 4 -
Pharmacy Guild of Australia
Skills
Account relationship management
Verbal communication
Customer relationship management
Product launches
Strategic development
Campaign management
CRM software proficiency
Business development
Multitasking
Operations management
Sales strategy
Sales presentations
Excellent communication
Decision-making
Reviewing and negotiating contractual agreements
Reviewing and negotiating contractual agreementsHigh attention to detail
High attention to detailTeam player
Team playerSelf-directed autonomous worker
Self-directed autonomous workerContract compliance management
Contract compliance managementManaging payment schedules with accounts
Managing payment schedules with accountsAdministering production workflow
Administering production workflowCoordinating production schedules
Coordinating production schedulesTime management and multi-tasking
Time management and multi-taskingCustomer relationship management
Customer relationship managementBusiness development
Business developmentReferences
References are available upon request.
Hobbies and Interests
- Running, walking, and outdoor activities
- Spending time with family and friends
- Horticulture enthusiast
- Enjoy shopping and discovering new trends and products
- Passionate about exploring culinary experiences
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
CSP - Certified Sales Professional
Timeline
Account Director
Ive Group
10.2010 - Current
Account Manager
Creative Visuals
09.2009 - 10.2010
Pharmacy Certificate 2,3 and 4 -
Pharmacy Guild of Australia
Business Administration Cert III -
TAFE