Euan McCutcheon
Forest Lodge,NSW
Summary
Highly motivated and focused Retail Manager within the fashion retail industry, specifically in youth fashion. Experienced customer service professional adept at utilising knowledge of both the fashion industry and customer service industry to successfully manage retail operations & sales within any business.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Retail Operations Manager
JD Sports AU/NZ
02.2017 - Current
- To plan and deliver all retail operational initiatives, assisting Head of Retail to maximise profitability, productivity and meet business strategy objectives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Proved successful working within tight deadlines and fast-paced environment.
Retail Operations Manager
Glue Store
08.2013 - 02.2017
- To plan and deliver all retail operational initiatives, assisting Head of Retail to maximise profitability, productivity and meet business strategy objectives.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Contributed to leadership team for implementing company policies and procedures.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
Retail Communications Manager
Glue Store
08.2011 - 08.2013
- Manages all Head Office communication and channels to stores in a consistent Brand format - Protecting and maximising the customer service time in stores.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Streamlined internal communication processes by creating a centralized information hub for employees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Retail Store Manager
Glue Store
05.2010 - 04.2011
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Created employee schedules to align coverage with forecasted demands.
- Interacted well with customers to build connections and nurture relationships.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
- Financial Management
- Process Improvements
- Schedule Management
- Goal Setting
- Project Management
- Calendar Management
- Records Organization and Management
- Inventory Management
- Inventory Control
- Retail Management
- Customer Service
- Operations Oversight
- Staff training/development
- Revenue Forecasting
- Budget Development
- Business Growth Initiatives
- Policy Development and Enforcement
- Delegation
- Administrative Management
- Delegating Work
- Data Analysis
- Inventory ordering
- Cost Control
- Budget Planning
- P&L Management
- Business Management
- Inventory Tracking and Management
- Contract Administration
- Sales Coaching
References
On Request
Timeline
Retail Operations Manager
JD Sports AU/NZ
02.2017 - Current
Retail Operations Manager
Glue Store
08.2013 - 02.2017
Retail Communications Manager
Glue Store
08.2011 - 08.2013
Retail Store Manager
Glue Store
05.2010 - 04.2011
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