Eugene Benjamin TAN

Credit, Banking, & General Insurance (CBGI) – EL1 secondment

• Drafted necessary letters for MOU requests.
• Handled inquiries on legal issues from Parliament members, media representatives, and Treasury departments.
• Manage the FNQ website extension with participating insurers.
• Review flood inquiry-related documentation.
• Analyze data for SACC.
• Collaborate with ASIC Data Analytics for the mortgage broker project.

Misconduct and Breach Reporting:

Internal Dispute Resolution Project - IDR system testing, internal consultation with ASIC regulatory teams, and external consultation with financial firms and industry bodies.

• Developing process documents/templates for managing financial firm inquiries and/or contacting financial firms, preparing ASIC’s external statements about IDR data in reports, data visualizations, or media releases, liaising with technical teams to develop dashboards/analytical tools, representing M&BR and regulatory teams, and ensuring the tools match those teams' business requirements, liaising with data analysts on IDR data quality analysis and other data analyses such as intelligence products, dashboards, or visualizations, and ongoing work to integrate IDR and other datasets.
• Breach Project – allocate, manage high caseloads, assess complex cases, and achieve the goal of reducing the volume of cases while producing high-quality assessments.
• Review, coordinate, and assist with the Internal Dispute Resolution (IDR) data reporting project (onboard 750 entities, UAT testing, and provide guidance and assistance to banks, superannuation firms, insurance firms, etc.).
• Maintain a high level of case completion and referrals to stakeholder teams.
• Review, assess, and report on complex misconduct and breach reports received by ASIC.
• Coordinate appropriate inquiries using internal and external databases, liaise with external parties to obtain further information, and exercise ASIC’s compulsory powers where appropriate to assist in the timely and accurate assessment of breach reports received by ASIC.
• Conduct research, including legal research, and prepare recommendations on a range of issues relating to the assessment of matters involving the Corporations Act, the ASIC Act, and other relevant legislation.
• Provide training and mentoring to other team members.
• Contribute to knowledge sharing and learning at Breach team meetings.
• Ensure the maintenance and accurate recording of several internal databases.
• Provide coaching, support, guidance, and assistance to new team members.

• Draft terms and conditions of marketing and advertising materials
• Prepare agenda, draft paper, policies and record minutes for all three Committees and Board meetings
• Provide advice and information on legislative changes and legislative policies to sales team and customer service team – Protecting Your Super Package reforms, Whistleblower Policy and changes to SIS Act (affecting superannuation funds)
• Build strong relationships with external stakeholders (i.e
• Administrators, insurers and service providers)
• Monitor and ensure compliance with legislation, policies and procedures
• Support Company Secretary and Board with meeting activities, the policy framework and contractual arrangements
• Support the ongoing development and implementation of a practical risk management system
• Maintain effective compliance with the Trustee's AFSL and RSE Licence
• Assist with other Company secretarial activities, including the development and implementation of governance practices and assisting with Board and Committee meetings
• Monitor the performance of key professional, administration, insurance and outsourced contracts
• Manage client complaint handling received from APRA and administrators
• Successfully reduced the number of complaints made against Intrust Super

• Successfully achieved yearly Key Performance Indicator (KPI) and referral to stakeholder teams
• Successfully ensured compliance and enforcement of breaches is achieved
• Compliments and positive feedback received from external stakeholders for management of their cases
• Assesses over 400 cases which included director banning, illegal managed investment scheme, insolvent trading and phoenix activities

• Prepare blue card application files for assessment, including: Reviewing file information and applying relevant legislative knowledge to identify potential risks to children with respect to the eligibility or otherwise of applicants to hold a blue card
• Conducting in-depth analysis to assess the sufficiency of evidence in the file to support a recommendation, and Identifying and requesting further information if required
• Prepare reports, correspondence, submissions, and documents as required for internal and external stakeholders in relation to the screening provisions of the Commission for Children and Young People and Child Guardian Act 2000
• Provide support to the advocacy team, including reviewing and conducting in-depth analysis of any court information and materials, as required
• Conduct relevant research and maintain an up-to-date and in-depth knowledge of the relevant governing legislation
• Contribute to the development and achievement of performance development framework and planning, including actively pursuing the attainment of on-the-job knowledge and skills
• Provide advice to internal stakeholders on legislative, procedural and/or administrative matters in relation to the screening provisions of the Commission for Children and Young People and Child Guardian Act 2000
• Provide information to external stakeholders in response to enquiries on a range of legislative and procedural matters relating to the screening provisions of the Commission for Children and Young People and Child Guardian Act 2000

• Compiling credit applications for commercial transactions
• Providing detailed financial analysis on lending to the upper middle market
• Assisting with the management of a significant commercial portfolio
• Managing compliance frameworks, while interacting with key internal and external stakeholders

• Review sale and purchase contracts, reporting to clients on the key terms
• Prepare initial letter of advice with documents client for perusal and signing
• Drafting letters, emails and facsimile correspondences to financier, agents, clients and solicitors
• Ensure key dates and deadlines are met (such as pest and building inspections, finance approval and special conditions are met)
• Interviewing clients and liaise with brokers, financiers, agents, clients and solicitors and make arrangements for settlement
• Ensure the buyer or seller complies with the contract terms and conditions
• Conducting and analysing a range of searches on the property
• Ensure timely and complete payment of all charges and fees
• Informing the necessary authorities of sale and/or purchase of property
• Prepare final settlement statements
• Research and lodging of immigration application
• Research and assist in dealing with litigation matters

• Assisting with reviewing of Civil Aviation Safety Authority (CASA) and International Air Transport Association (IATA) aviation codes and compliance
• Drafting correspondence to internal and external customers (i.e
• Privacy law and intellectual property law)
• Assisting with reviewing of terms and conditions (i.e
• Online Virgin Airlines competitions)
• Assisting with legal research of US Aviation Law on passengers with disability which Virgin Australia airlines have to comply

• Successfully achieved yearly portfolio targets in converting sales opportunities to lending approvals
• Support Relationship Manager in dealing with Asset Finance and Investment Loans for Medical Practitioners
• Identified and fulfilled sales opportunities within portfolio

• Successful managed portfolio of 250 clients whilst Manager was away for a month
• Accurate processing of all clients’ transactional and loans with no lending losses

• Assist in setting up the Qld Aged Care and Retirement Commercial Team
• Organise the first National Aged Care and Retirement seminar in Brisbane
• Responsible for keeping one of the cleanest portfolios from arrears and defaults
• Analyse and complete credit proposals for new and existing clients; including making recommendations, drawing conclusions, and completing submissions to Credit Sanctioning (Portfolio of commercial lending between $2 million to $40 million)