Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

Eugenie Courtney

Woolwich,NSW

Summary

Focused and reliable, bringing high enthusiasm and extensive knowledge of fashion, style and customer service as well as conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with an extensive and long standing interest in fashion, beauty, style and trends.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

Ironwood Coffee Co
Woolwich, NSW
01.2021 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Bar Gaming Machine Attendant

The Ranch Hotel
Sydney, NSW
12.2020 - 07.2021
  • Preserved safe and clean gaming floor to protect customers and business interests.
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.
  • Cashed out jackpots of up to $10000 and processed proper tax forms to uphold legal requirements.
  • Collected fees for services and games, cash daily, and maintaining compliance with NSW gambling laws.

Waitress

Moonlight Vietnamese Woolwich
Woolwich, NSW
07.2016 - 12.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables each shift, working efficiently to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
  • Prepared beverages and filled food orders for customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Receptionist Administrator

Bridge Medical Centre
Narrabri, NSW
06.2016 - 11.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled initial and return appointments for clients at the Surgery, adhering to internal policies while accommodating individual customer needs.
  • Scheduled office meetings and client appointments for staff teams.
  • Acted as first point of contact and set appointments for prospective clients.

Education

High School Diploma -

Kincoppal Rose-Bay

Skills

  • Customer Service and Rapport
  • Highly organised and prompt
  • Styling in fashion and beauty
  • Take instructions well and fast worker
  • 5 years experience with customer service and hospitality
  • Brand Awareness
  • Credit and Cash Transactions

Certification

  • RSA License - Interim Certificate No 10001406486
  • RCG License - Interim Certificate No 10001405490

Timeline

Waitress

Ironwood Coffee Co
01.2021 - Current

Bar Gaming Machine Attendant

The Ranch Hotel
12.2020 - 07.2021

Waitress

Moonlight Vietnamese Woolwich
07.2016 - 12.2019

Receptionist Administrator

Bridge Medical Centre
06.2016 - 11.2018

High School Diploma -

Kincoppal Rose-Bay

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Eugenie Courtney