Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugenie Nyemba

Brisbane,QLD

Summary

Dynamic professional with a proven track record at Adachi Disability Service, enhancing operational efficiency and elevating customer service standards. Skilled in office administration and client relations, adept at problem-solving and relationship building. Achieved increased front desk productivity and customer satisfaction through meticulous attention to detail and effective communication.

Overview

4
4
years of professional experience

Work History

Receptionist

Adachi Disability Service
01.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

House Keeping

Double Tree Hilton
10.2023 - 12.2023
  • Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
  • Managed budgetary guidelines for housekeeping department expenses while maintaining high-quality standards.
  • Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
  • Ensured excellent communication with homeowners regarding scheduling changes or specific requests for housekeeping services.
  • Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
  • Collaborated with housekeeping staff to ensure timely room turnover and adherence to cleanliness standards.
  • Worked closely with housekeeping staff to ensure room readiness before guest checkins.

Pick Packer

Metcash
02.2022 - 11.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.

Cashier

Coles Group
02.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Merchandise

Crew Services Group
05.2020 - 10.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Education

Diploma Health Science - Health Aide

Curtin University
Perth, WA

Certificate III - Business Administration

Mercy College
Perth, WA
12.2020

Certificate III - Business Administration Medical

North Metropolitan TAFE - Kendrew Crescent Campus
Joondalup, WA
12.2020

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Verbal and written communication
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration
  • Administrative Support
  • Mail handling
  • Multi-line telephone operation
  • Typing Speed
  • Bookkeeping
  • Information Protection
  • Document Control
  • Mail distribution
  • Business operations understanding
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Appointment Scheduling
  • Relationship Building
  • Conflict Resolution
  • Customer Complaint Resolution
  • Supply Ordering

teamworking

Timeline

House Keeping

Double Tree Hilton
10.2023 - 12.2023

Receptionist

Adachi Disability Service
01.2023 - 03.2024

Pick Packer

Metcash
02.2022 - 11.2023

Cashier

Coles Group
02.2021 - 12.2021

Merchandise

Crew Services Group
05.2020 - 10.2020

Diploma Health Science - Health Aide

Curtin University

Certificate III - Business Administration

Mercy College

Certificate III - Business Administration Medical

North Metropolitan TAFE - Kendrew Crescent Campus

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