Eugenie. (Jenny) Deushian
Taren Point,NSW
Summary
Focused Finance professional with success in delivering unbiased perspective to solve problems. Accomplished in
listening to client needs, collecting supporting information, drafting and reporting solutions based outcomes leading to resolution of complex problems. Driven by strict adherence to Policy, Laws and Ethical procedures for all clients. With 20 plus years of experience in Banking and FInance passionate about achieving acceptable solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
25
25
years of professional experience
Work History
Senior Relationship Manager/Broker
CONNECTING FINANCE PTYLTD
CARINGBAH, NSW
09.2018 - Current
- Researched current trends to identify prospective customers and determine specific needs.
- Worked with clients to address and respond to client current and future goals.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction regarding current loan products.
- Gave exciting presentations to prospects and leads in effort to build business relationships.
- Networked with accountants and solicitors/conveyancers to develop business.
- Planned and attended meetings with clients to cultivate and grow opportunities and to address their concerns.
- Worked with Lender partners to onboard clients assisting clients to build a relationship with their new bank/lender.
- Complied with established internal controls and policies.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Fostered positive business relationships to promote continued interest in Home Loan and Commercial Loan products and services.
- Recorded supporting documentation for phone calls and written correspondence.
- Completed training programs to remain updated and further develop proficiency of important industry information.
Broker
Mortgage Choice Gymea
Gymea, NSW
01.2016 - 09.2018
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Arranged for inspections and valuations of sold properties.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Recorded supporting documentation for phone calls and written correspondence.
- Researched Lending products thoroughly and kept up-to-date on latest trends in marketplace.
- Completed training programs to remain updated and further develop proficiency of important industry information.
Home Loan Lender
St George Bank (Westpac)
Sutherland Shire, 2230
01.1998 - 12.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handlingchallenging situations with ease.
- Resolved problems, improved client relationships and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Diploma of Finance And Mortgage Broking Management - Mortgage Broking
Institute of Strategic Management
Sydney, NSW02.2018
Certificate IV IN FINACE AND MORTGAGE BROKING - MORTGAGE BROKING
Kaplan
SYDNEY01.2016
Skills
- Proactive
- Problem Anticipation and Resolution
- Business Relationship Management
- Commercial Lending
- Converting Leads
- Team Goals
- Client Contact
- Client Needs Analysis
- Deal Structuring
- Managing Client Relationships
- Public Speaking
- Selling Skills
- Credit Approval and Denial
- Conflict Resolution Techniques
- Customer Service and Assistance
Languages
Armenian
Native or Bilingual
French
Elementary
Timeline
Senior Relationship Manager/Broker
CONNECTING FINANCE PTYLTD
09.2018 - Current
Broker
Mortgage Choice Gymea
01.2016 - 09.2018
Home Loan Lender
St George Bank (Westpac)
01.1998 - 12.2015
Diploma of Finance And Mortgage Broking Management - Mortgage Broking
Institute of Strategic Management
Certificate IV IN FINACE AND MORTGAGE BROKING - MORTGAGE BROKING
Kaplan
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