Euis Irmawati
Bekasi,West Java
Summary
Experienced supply chain management professional with over 10 years in customer service and import/export management. Demonstrated leadership in optimizing operations, reducing costs, and enhancing efficiency. Expertise in customs documentation and compliance with import/export regulations. Recognized for implementing initiatives that drive significant operational improvements and continuous growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SCHOTT Igar Glass
Bekasi
11.2019 - Current
- Managed over 70 customer interactions daily through phone, email, and chat.
- Supported enhancement of client satisfaction ratings by 98%.
- Assisted in forecasting demand based on customer needs.
- Processed purchase orders from customers in SAP.
- Coordinated daily operational delivery to customers.
- Generated debit and credit notes related to customer product returns.
- Addressed complaints from customers effectively.
- Facilitated management of customer requirements for pharmaceutical packaging.
- Achieved reduction of costs for packaging consumption by 30%.
- Conducted costing simulations for products.
- Developed a system for automatic costing simulations.
Export Import - Supply Chain Administration
Kerry Ingredients & Flavours
Bekasi
02.2018 - 10.2019
- Followed up shipping docs (scan and original doc) from shipper, ensure the doc are comply for clearance and quarantine (if needed) process.
- Requested PIB by billing for payment duty and tax to regional finance team.
- Coordinated with freight forwarding to arrange shipment arrival and trucking.
- Checked and confirmed PIB airfreight dispatch, local insurance.
- Created debit notes for claim and follow up process to FF whether any damage goods.
- Input all shipment data in excel report.
- Filling process in softcopy for every shipping docs.
- Checked all invoices from FF.
- Created and applied SKI in BPOM website for import recomandation
- Created AWB for courier account such as DHL.
- Follow up sample request and submit to external lab for analizing.
- HS Code checking.
- Achive 50mio claim insurance approved in 6 month.
- Saving project behandle sampling for quarantine shipment in CDP
Customer Serivice & Buyer
Omron Asia Pasific
Bekasi
01.2017 - 01.2018
- Collected forecasts and purchase orders from customers.
- Input purchase orders into JDE and confirmed delivery dates.
- Ordered parts from domestic and overseas suppliers.
- Provided packing lists and invoices to shipping and logistics departments.
- Maintained inventory stock levels.
- Monitored arrival of shipments.
- Arranged delivery schedules for customers.
- Handled customer requirements.
- Addressed customer claims.
Tax Accounting Officer
Frina Lestari Nusantara
Bekasi
03.2015 - 12.2016
- Calculated and paid monthly VAT by E-Faktur and E-Billing
- Created invoice tax (VAT OUT) by E-Faktur, E-SPT and reporting to KPP -
- Created withholding tax slip pph 23 and 4 ayat 2 by E-SPT
- Uploaded VAT in by E-Faktur
- Created Nota Return, E-SPT for Pph 23, 22, 4 ayat 2
- Monthly reconsiliation tax
- Handled Finance Accounting administration (controling and filling doc)
- Created invoice and tax incoive to customers (Accont Receivable)
- Journal AR to ERP system
- Collecting bill invoice from supplier and arrange the payment schedule (Account Payable)
- Monthly reconciliation both system and bank transaction
Education
Diploma of Higher Education - Accounting Banking & Finance
Politeknik Negeri Jakarta
2014
Skills
- Customer relationship management
- SAP proficiency
- Cost reduction
- Data analysis
- Shipping coordination
- Active listening
- Problem solving
- Attention to detail
- Problem-solving
- Customer Service
- Multi-tasking
- Customer service expert
- Complaint resolution
- Order processing
- Demand forecasting
Languages
English
Upper Intermediate
B2
Certification
- The Winner of Saving Competition 2026
- Improvement Idea Competition 2026
Timeline
Customer Service Representative
SCHOTT Igar Glass
11.2019 - Current
Export Import - Supply Chain Administration
Kerry Ingredients & Flavours
02.2018 - 10.2019
Customer Serivice & Buyer
Omron Asia Pasific
01.2017 - 01.2018
Tax Accounting Officer
Frina Lestari Nusantara
03.2015 - 12.2016
Diploma of Higher Education - Accounting Banking & Finance
Politeknik Negeri Jakarta