Eumir Dos Santos

I’m an experienced candidate that has developed a depth of knowledge and skills in the telecommunications, retail, building, and workers compensation insurance sectors. Over the course of my career, I have amassed and developed exemplary written and verbal communications skills, acute observational, organisational and prioritisation skills, the ability to adapt to new situations and grasp new processes, as well as the capability to quickly learn and leverage proprietary and generic IT systems. The success I have achieved has only been possible through personal motivation to continually improve & succeed. My ability to grow has been underpinned by honest self-reflection, integrity, empathy, a dash of humour, and a willingness to embrace difficult challenges. I have individually managed portfolios of high-profile corporate customer relationships, have been a project manager, a facilities manager, have led high performing teams in a corporate environment, managed big box retail operations and teams, managed a group of warehouse operations in the building industry, as well as managing workers compensation claims as an employer and insurance case manager. I am confident that my transferrable skills will add value to any organization that is willing to provide me with an opportunity.

• Case Management record keeping practices and notes being recognized by Team Manager as an example of best practice and used as training examples for new starters; as well as for those existing in the role who may need development in this area.
• Established and led a working group to review and optimise current Business Operation processes within the Campbelltown store, with a focus on Continual Improvement and bringing benefits such as cross-skilling staff, and more succinct processes.
• Increased over all staff satisfaction while at Rockdale Bunnings store, through implementing regular Team Meetings, feedback between each other and addressing any issues as they came up, rather than leaving issues to roll on.
• Led and managed establishment and set up of a new branch of Hume Building Products, including contract management with vendors, recruitment for staff needed at new store, and installation of all equipment in the store front.
• Managed all aspects of Bunnings Bankstown adjustments during tightest restrictions though Covid-19; including adaptation to new click and collect practices, staffing issues around positive cases and social distancing requirements, also all PPE and guidelines being met under updated WHS requirements.