Eunice Marasco

Welcoming and assisting patients with a warm, professional demeanor.

Scheduling appointments and managing the appointment book efficiently.

Handling patient records with accuracy and confidentiality.

Coordinating with the dental team to ensure seamless patient care.

Managing patient inquiries, both in person and over the phone.

Process payments, claims, and treatment plans.

Patient Appointment Coordination: Successfully scheduled and managed over 200 patients appointments weekly, reducing appointment gaps and optimizing the clinic's schedule.

Administrative Excellence: Streamlined office processes, reducing administrative errors by 90% percentage.

Patient Retention: Achieved a remarkable 90% increase in patient rebookings by implementing effective strategies to re-engage and retain patients.

Debtor Management: Decreased the number of patient debtors by [insert specific percentage or outcome], ensuring timely payment collection and improved financial efficiency.

Electronic Records Management: Proficient in handling electronic medical records with accuracy and maintaining confidentiality, ensuring compliance with data protection standards.

IT Troubleshooting: Resolved IT-related issues efficiently, minimizing disruptions to clinic operations and maintaining productivity.

Payment and Insurance Processing: Expert in processing payments and managing patient insurance information, achieving 80% less debtors.

Effective Communication: Facilitated clear communication between patients and the dental team, improving patient satisfaction.

Customer Service Leadership: Commended by patients and staff for delivering a consistently positive experience and resolving inquiries promptly and professionally..

Resolving grievances, managing team performance, and supervising daily operations.

Oversaw reservation schedules, greeted guests, and organized seating.

Managed deliveries and maintained inventory with FIFO standard.

Implemented daily monitoring systems for controlling food product wastage.

Representing leading Australian and International brands

Working with the sales and marketing team on the understanding of the company's mission, vision, and goals

Delight customers with details and benefits of specific product ranges

Visiting and educating retailers, distributors, and vendors on the products’ particularities, distributing samples when necessary

Communicating with vendors

Reporting and tracking customers’ interactions, sales volume, and other effects that resulted from the applied strategy

Handled the workplace organization, filing, and typing of legal paperwork.

Managed administration, facilities, and daily operations including staff.

Organized Time & Billing records efficiently.

Negotiated contracts, pricing structures, credit terms and delivery schedules.

Executive support: travel arrangements.

Worked independently, solution-oriented, multitasker and resilient.

Sell products and services by telephone and chat.

Booked tickets and accommodated customers' seating requests.

Serving and assisting customers in a professional and efficient manner.

Development, maintenance, and retention of customer relationships, and handling complaints.

• Receiving and routing the phone
• Skilled in preparing reports and letters for correspondence
• Translate documents in Portuguese and English
• Scheduling and arranging for travel of the Executive Manager and other employees
• Billing and Debt Collector
• Maintain and organized office supplies

Responsible for the day-to-day operation and management of the club.

Supervised reception workflows, fostering effective communication among employees.

Hired, trained, and supervised staff.

Coordinated billing schedules.

Create daily and monthly reports for accounting.