EUNICE FAITH MUTURI
Sydney,Australia
Summary
Dedicated hospitality management professional with a strong background in guest services, corporate hospitality, and disability support. Skilled in delivering exceptional customer experiences, operational efficiency, and team collaboration. Experienced in high-paced environments, including hotel front desk operations and large-scale events. Holds industry certifications and a commitment to service excellence. Currently pursuing a Hospitality Management degree at ICMS to further enhance leadership and business acumen in the industry.
Experienced with managing guest interactions and ensuring high-quality service. Utilizes strong communication to address and resolve guest concerns efficiently. Track record of fostering teamwork and maintaining flexibility in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Quest Apartments
2025.05 - Current
- Resolve billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximize revenue by upselling room upgrades and additional services.
- Respond to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Guest relations
Quest Sydney Olympic Park
2022.01 - 2024.01
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention.
Corporate hospitality host
Sparks event group
2023.06 - 2023.11
- Ensured timely response to guest inquiries through phone calls, emails, social media platforms; maintaining a high level of professionalism at all times.
- Continually updated knowledge on industry trends and best practices to implement improvements in operations when necessary.
- Collaborated with other departments to ensure seamless communication and efficient problem-solving for guest concerns.
Disability support worker
The Disability Trust
2021.01 - 2024.01
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Aged care support worker
Hammond Care
2020.01 - 2021.01
- Assisted residents with daily living tasks, promoting independence and dignity.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
Home care support worker
Reliant Health Care
2019.01 - 2021.01
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
Education
Bachelors - Hospitality Management
International college Management
High School Diploma -
Bristar Girls Secondary School
Skills
- Strong organizational skills
- Exceptional communication
- Patience and composure
Timeline
Guest Service Agent
Quest Apartments
2025.05 - Current
Corporate hospitality host
Sparks event group
2023.06 - 2023.11
Guest relations
Quest Sydney Olympic Park
2022.01 - 2024.01
Disability support worker
The Disability Trust
2021.01 - 2024.01
Aged care support worker
Hammond Care
2020.01 - 2021.01
Home care support worker
Reliant Health Care
2019.01 - 2021.01
High School Diploma -
Bristar Girls Secondary School
Bachelors - Hospitality Management
International college Management