Eunice Woo
SYDNEY,NSW
Summary
I am an experienced team leader who is passionate about building my experience in a range of fields. I am skilled in team leadership, customer service, communication, problem-solving, and adaptability, consistently ensuring smooth operations and positive work environments. I am a hard worker who always brings a diligent attitude to every shift and I am willing and eager to learn and perform.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Shift Supervisor
Grill’d
Crows Nest, NSW
06.2025 - Current
- Supervised Grill'd restaurant shifts and coordinated front-of-house and kitchen teams.
- Opened and closed Grill'd shifts following service and safety procedures.
- Monitored food quality and presentation to match Grilled standards.
- Assigned crew tasks and guided team members during busy periods, applying problem-solving and leadership skills to maintain service flow
- Collaborated with upper management to achieve business goals, focusing on upselling, profit maximisation, and wastage management
- Performed basic cash handling, registers and shift reconciliation
- Checked and managed stock handling based on availability, demand and projections
Front of House Team Member
KFC
Chatswood, NSW
06.2021 - Current
- Delivered friendly guest service at KFC front counter
- Took accurate orders using POS system
- Prepared drinks, sides, and packaging for dine-in and takeaway orders.
- Handled cash, card payments, and till drawer reconciliation.
- Maintained a professional attitude while working under pressure during very busy peak hours.
- Performed opening and closing procedures at the end of shift.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Assisted in training new team members on proper front-of-house operations.
English Tutor
Self Employed
Lindfield , NSW
03.2018 - 08.2023
- Tutored students in reading, writing, grammar, and speaking through self-employed sessions.
- Assessed student needs and created personalized English lesson plans for private clients.
- Prepared tutoring materials using textbooks, worksheets, and online learning resources.
- Built strong client relationships through patient communication and flexible scheduling.
- Managed independent tutoring records, lesson notes, and session planning for self-employed work.
- Built student confidence through positive reinforcement.
- Provided feedback to students on their strengths, weaknesses, and progress.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
Education
Bachelor of Science - Psychological Science
University of New South Wales
Randwick , NSW 02.2024 - 09.2026
Skills
- Team leadership
- Communication skills
- Inventory control and record keeping
- Safety
- Customer-oriented
- Continuous improvement
- Interpersonal relations
- Creative problem solving
- Strong verbal and written communication
Certification
- Certificate II in Hospitality
Affiliations
- Music
- Art
- Debating
Timeline
Shift Supervisor
Grill’d
06.2025 - Current
Bachelor of Science - Psychological Science
University of New South Wales
02.2024 - 09.2026
Front of House Team Member
KFC
06.2021 - Current
English Tutor
Self Employed
03.2018 - 08.2023