Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Eunice Gabrielle Go

Point Cook

Summary

Experienced with administrative and clerical tasks in medical environments. Utilizes organizational skills to maintain patient records and handle scheduling efficiently. Knowledge of medical terminology and office software ensures smooth operations and effective communication.

Overview

14
14
years of professional experience

Work History

Administration Officer

Healthscope Operations
02.2022 - 05.2025
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional patient care service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and doctors through regular communication and assistance.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
  • Supported overall patient care by maintaining a clean and organized office environment, prioritizing safety and infection control measures.
  • Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
  • Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
  • Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
  • Developed rapport with patients through compassionate communication and attention to their individual needs.

Receptionist

Melita Auto Electrical Services
05.2021 - 09.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Branch Cashier/Secretary

Peers Credit Resources Incorporated
06.2011 - 12.2019
  • Core skills: Receiving clients, answering and screening incoming phone calls, updating stock inventories and sales reports, work on account balances and receipts, giving instructions to collectors on their daily tasks.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Receptionist

Burgos Circle, Bonifacio Global
12.2010 - 05.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Informed servers of newly seated parties for speedy service.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Education

Advanced Diploma - Leadership And Management

Blue Lotus College
02.2022

Diploma - Leadership And Management

Blue Lotus College
02.2021

High School Diploma -

Colegio De San Lorenzo
03.2007

Skills

  • Patient Complaint Resolution
  • Administrative Support
  • Computer Proficiency
  • Reliable and Punctual
  • Prioritization and Time Management
  • Positive Attitude and Energetic
  • Attention to Detail
  • Multitasking and Prioritization
  • Documentation and Reporting
  • Scheduling and Calendar Management
  • Positive Attitude
  • Team Collaboration
  • Conflict Resolution
  • Patient confidentiality maintenance
  • Medical records management

Referees

  • Ms. Zeena Chhetri

     Teacher/Assessor- Diploma

     Blue Lotus College, Melbourne

     Mobile:  0451757112

  • Mr. Suresh Shrestha

     Teacher/Assessor- Advanced Diploma

     Blue Lotus College, Melbourne

     s.shrestha@bluelotus.edu.au


  • Mrs Maria Meilak

     Office Manager

     Melita Auto Electrical Services PTY LTD

     Mobile:  0409046172


  • Mr. Nolan De Lumban

     Vice-President

     Peers Credit Resources Incorporated Philippines

     Mobile: +639209600683

Timeline

Administration Officer

Healthscope Operations
02.2022 - 05.2025

Receptionist

Melita Auto Electrical Services
05.2021 - 09.2021

Branch Cashier/Secretary

Peers Credit Resources Incorporated
06.2011 - 12.2019

Receptionist

Burgos Circle, Bonifacio Global
12.2010 - 05.2011

Diploma - Leadership And Management

Blue Lotus College

High School Diploma -

Colegio De San Lorenzo

Advanced Diploma - Leadership And Management

Blue Lotus College

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Eunice Gabrielle Go