EUN SUNG LEE

• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
• Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
• Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
• Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
• Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
• Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
• Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
• Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
• Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved marketing to attract new customers and promote business.

-Factory maintenance

-Customer liaisons

-Taking care of complaints / cold calling