Eva Burgess

As an Allocations/Dispatch Officer, I managed daily operations by booking in vehicles, liaising with insurance companies, customers, and police, and ensuring accurate job allocations. I conducted regular yard audits to account for all vehicles, maintained precise records, processed payments, and ensured clear communication with all stakeholders. This role required strong organizational skills, attention to detail, and a solutions-focused, customer-oriented approach.

As a Control Room Manager for a busy nationwide breakdown and recovery company, I oversaw and managed a fleet of 120+ trucks, drivers, control room staff and the daily operations, ensuring efficient dispatch and coordination of recovery operations. I handled incoming requests, prioritized tasks, and maintained clear communication with drivers, clients, and stakeholders. This role required exceptional organizational skills, quick decision-making, and accurate record-keeping to deliver prompt, high-quality service in a fast-paced, high-pressure environment.