Summary
Overview
Work history
Education
Skills
References
Accomplishments
Timeline
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Ellis Dening

Ellis Dening

Palmyra,Perth

Summary

I am a disciplined, hardworking and trustworthy individual who is able to multi-task and handle pressure, work independently or thrive as part of a team. I am a very fast learner and I’m always trying to increase my knowledge and skills. Asking questions and learning from my peers helps me to achieve this and I believe this is crucial for being successful.
I enjoy working with different people and can adapt to any working environment. I am self-motivated and very personable, willing to help deal with all situations to ensure that customers and clients are fully satisfied. I work to the best of my abilities and give my all to the job everyday. I aim to exceed targets and strive to be better myself each and everyday. Customer/client satisfaction and maintaining a positive working environment are my priorities.

Overview

9
9
years of professional experience

Work history

Customer service representative

Stryker
Perth, Western Australia
02.2025 - 08.2025
  • Performed administrative duties contributing towards smooth store operations
  • Displayed competence when using softwares Salesforce and JDE
  • Processed transactions quickly to reduce queue times.
  • Processed transactions, ensuring accuracy at all times.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Handled customer complaints, using strong interpersonal skills and conflict resolution techniques.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Handled financial transactions efficiently within the regulated guidelines.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Administrator/ HR Role

Woodeaves/Springfield Residential Care Homes
Cheshire, United Kingdom
02.2019 - Current
  • Staff training and managing training matrix
  • Displayed competence with all Microsoft/Mac software
  • Staff recruitment
  • Responsible for gathering all appropriate employee and HR documents
  • Consistent and efficient use of all essential office related software
  • DBS/Police checks for staff
  • Invoicing
  • Customer complaints and resolutions
  • Understanding the Care Quality Commission’s purpose and their regulations.
  • Responsible for all audits
  • Care Home Audit (daily, weekly, monthly checks)
  • Employee Audits (staff records and training)
  • Servicing and Testing Audits (lifts, moving and handling equipment, water temps etc)

Work Experience

Paul Dening Partnership (finance)
, United Kingdom
06.2016 - 07.2016
  • Based in an office environment gaining valuable communication and software skills
  • Sat in and observed one to one meetings
  • Responsible for dealing with all customer phone calls or enquiries
  • Analysed financial performance of businesses and calculated their subsequent values
  • Helped create and review business budgets
  • Further increased knowledge of all essential office software (Word, Excel, PowerPoint, Outlook)

Education

A-Levels - Business Studies Diploma

The Blue School Sixth Form
Wells, United Kingdom

GCSEs -

The Blue School

Skills

  • Excellent written and verbal communication skills
  • Strong understanding and experience in all essential office software (Microsoft Word, PowerPoint, Excel and Outlook)
  • Charismatic and personable - excel at creating positive working relationships with a wide range of people
  • Trustworthy and dependable – very strong punctuality in all areas
  • Ability to inspire and bring out the best of those around me
  • Strong understanding of all the different aspects of running a business
  • Financial planning
  • Profit and loss calculation
  • Client management
  • Complaint handling

References

  • Mr Pearson, Head of Sixth Form and BTEC Teacher, office@blue.somerset.sch.uk, 01749 678799
  • Mark Taylor, Co-Owner of Woodeaves Residential Care Home, mark@woodeaves.co.uk

Accomplishments

Won the football county cup in Somerset for two years in row as captain.

Passionate about health and fitness - I go to the gym and run daily

Currently studying my level 3/4 personal training course

Enjoy sports!

Timeline

Customer service representative

Stryker
02.2025 - 08.2025

Administrator/ HR Role

Woodeaves/Springfield Residential Care Homes
02.2019 - Current

Work Experience

Paul Dening Partnership (finance)
06.2016 - 07.2016

A-Levels - Business Studies Diploma

The Blue School Sixth Form

GCSEs -

The Blue School

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Ellis Dening