Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eva Cleeman

Summary

Proven Venue Manager at Roy Hammond, adept in personnel management and facility oversight, significantly enhanced customer satisfaction and revenue growth. Skilled in event planning and crowd control, successfully increased event bookings and implemented cost-saving measures. Cultivated strong client and vendor relationships, driving brand awareness and profitability through strategic promotions and operational efficiency. Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills. Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management. Skilled professional promoting expertise in task prioritization and crowd control. Confident Venue Manager known for planning and supervising exciting events that draw in new business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Venue Manager

Roy Hammond
06.2021 - Current
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
  • Maintained accurate notes of changes and requests for each event and ascertained allocation.
  • Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
  • Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
  • Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
  • Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
  • Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
  • Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
  • Championed sustainability initiatives within the venue operations, leading to a reduced environmental footprint and an enhanced reputation as an eco-conscious event space.
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

No Degree -

Damascus College
Ballarat, VIC
2019

Skills

  • Writing and verbal communication
  • Personnel Management
  • Event Promotion
  • Facility Oversight
  • Event planning and management
  • Facility Maintenance
  • Task Prioritization
  • Crowd Control
  • Staff Management
  • Staff Supervision
  • Progress Monitoring
  • Menu Planning
  • Sales Tracking
  • Supplier Monitoring
  • Hiring and Onboarding
  • Inventory Management
  • Operations Management
  • Customer Relations
  • Revenue Growth

Timeline

Venue Manager

Roy Hammond
06.2021 - Current

No Degree -

Damascus College

Similar Profiles

CREATE PROFILE
Eva Cleeman