Eva Cranston
Wynnum West ,QLD
Summary
Experienced Department Manager with a proven track record in optimizing daily operations and enhancing process efficiencies. Expertise in strategic planning and team leadership, resulting in improved operational performance. Successfully implemented innovative processes that drove productivity and achieved departmental goals. Strong capability to motivate teams while ensuring alignment with organizational objectives.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald's
Wynnum West , QLD
12.2024 - Current
- Managed crew rosters to optimise staffing and enhance customer service efficiency.
- Analysed customer feedback and survey data to improve customer experience, and communicated insights to the management team.
- Monitored sales and labor costs to ensure monthly budget adherence and operational efficiency.
- Monitored and guided staff to maintain adherence to established restaurant operations and procedures.
Shift Manager
McDonald's
Tingalpa, QLD
01.2023 - 12.2024
- Supervised employees to ensure adherence to restaurant policies and procedures.
- Complied with restaurant safety and security standards.
- Ensured smooth shift operations to achieve optimal business results.
Crew Member
McDonald's
Tingalpa, QLD
05.2021 - 01.2022
- Bagged food efficiently while ensuring order accuracy and customer satisfaction.
- Served customers with professionalism, handling transactions and inquiries promptly.
- Prepared food in the kitchen adhering to health and safety standards, while maintaining cleanliness and stock levels.
Service Crew Member
Hungry Jacks
Ipswich, QLD
07.2020 - 11.2020
- Interacted with customers to ensure a positive dining experience.
- Maintained cleanliness in customer areas to uphold hygiene standards.
- Efficiently bagged orders to facilitate smooth service operations.
Education
High School Diploma -
Brisbane Bayside State College
QLD11-2022
Skills
- Staff and budget management
- Customer feedback analysis
- Sales performance monitoring
- Operational efficiency
- Employee training and development
- Communication skills
- Team collaboration
- Time management
- Leadership
Timeline
Department Manager
McDonald's
12.2024 - Current
Shift Manager
McDonald's
01.2023 - 12.2024
Crew Member
McDonald's
05.2021 - 01.2022
Service Crew Member
Hungry Jacks
07.2020 - 11.2020
High School Diploma -
Brisbane Bayside State College
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