EVA FASRA
Gilles Plains,SA
Summary
Dedicated and highly motivated customer service professional with a diverse background in retail and food service. Proven track record of delivering exceptional customer experiences in high-pressure environments at Lovisa, McDonald's, and Costco Wholesale. Recognized for strong communication and problem-solving skills, excelling in team-oriented settings and achieving performance targets. Expertise in customer relations and operational efficiency, eager to contribute to a dynamic organization and enhance overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Member Service
Costco Wholesale
- Conducted regular audits of member accounts to ensure accuracy and timely updates of information as needed.
- Actively greets members, verifies membership card, and keeps entry counts
- Provides high level of member service
- Performs warehouse safety and security checks on foot and using personal vehicle
- Checks member receipts at exit and thanks member
Customer Service Representative
Lovisa
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Stock replenishment
- Conduct piercing
- Maintaining a clean store with perfectly placed product
- Opening and closing the store
Crew Member
McDonald’s
01.2023 - 06.2024
- Café Barista
- Provide outstanding customer service
- Took orders, prepared meals, and collected payments.
- Maintain a clean and organized work environment
- Prepare high-quality food items efficiently
- Collaborate within a team to ensure exceptional customer experiences
Customer Service Representative (Part-Time)
Balaji Snacks
01.2021 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolve customer queries by accessing relevant information
- Enter data into Customer Relationship Management software
- Respond to customer emails and chat inquiries
- Process orders, invoices, and payments
Education
Bachelor of Software Engineering -
University of South Australia (UNISA)
Mawson Lakes01.2027
High School -
Modi School
Gujarat01.2022
Skills
- Team Management
- Financial Acumen
- Customer Service
- Policy understanding
- Sales strategy
- Issue Resolution
- POS System Expert
- Multitasking
- Time Management
- Leadership
- Manual Handling
Languages
English
Hindi
Gujarati
References
- Alayna Simile
Regional Manager, Lovisa
Phone: 0481600334
- Nilesh Hirani
Manager, McDonald’s
Phone: 0433857203
- Manish M Viradia
Supervisor, Costco
Phone: 0426267051
Timeline
Customer Service Representative
Lovisa
05.2024 - Current
Crew Member
McDonald’s
01.2023 - 06.2024
Customer Service Representative (Part-Time)
Balaji Snacks
01.2021 - 01.2022
Member Service
Costco Wholesale
Bachelor of Software Engineering -
University of South Australia (UNISA)
High School -
Modi School
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