EVA GALASOVA
Brisbane,QLD
Summary
Outgoing and friendly individual with excellent interpersonal communication strengths. Solid experience making coffee, handling food and processing payments, as well as meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
9
9
years of professional experience
Work History
Barista
Sol Natural Foods
10.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista/all-rounder
Black Milk Coffee
11.2022 - 09.2023
Barista/all-rounder
Sedo Coffee
05.2022 - 10.2022
Barista/all-rounder
Nitty Gritty Organic
07.2021 - 03.2022
Barista/all-rounder
Sweetshop Specialty Coffee
03.2021 - 06.2021
Head Barista
Spoon Deli Cafe New Farm
01.2020 - 12.2020
Head Barista
Medley Café and Restaurant
08.2019 - 10.2019
Food and Beverage Attendant (Section waitress)
The Charming Squire
03.2019 - 08.2019
Food and Beverage Attendant (Café all-rounder)
The Coffee Club
08.2018 - 11.2018
Senior Shop Consultant / Shop Consultant
T-Mobile a.s.
06.2017 - 04.2018
- Proactive selling of products and services, working with internal systems, administration
- After sales support – contacting customers / Opening and closing shop, Cashier balancing
Front Office Agent
Hotel Panorama
11.2016 - 05.2017
- Hotel with 440 rooms
- Check-in, Check-out, payments, cash handling, upselling, administration, working with Micros Opera system
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Supported sales efforts by assisting with site tours for potential clients, showcasing the property''s amenities and services.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Training new front office agents
Telco Ordering Specialist
OKIN BPS
04.2015 - 06.2016
- Part of a new outsourcing team working on a project for Verizon Company; Ordering internet connection, checking and updating orders
- Conducted regular audits of open orders, identifying any delays or discrepancies that could impact customer satisfaction or delivery timelines.
- Processed customer orders in line with established policies and procedures.
- Developed and implemented strategies to increase efficiency in order processing.
- Developed training materials for new Ordering Specialists, improving their understanding of company processes and leading them towards success.
Education
Certificate III and IV in Fitness (+Advanced nutrition) -
National Health And Fitness Academy (NHFA)
BrisbaneBachelor - Marketing Communication in Services
The Institute of Hospitality Management in Prague
PragueDiploma - Tourism And Spa
Management in Gastronomy And Tourism (Diploma)
HavirovSkills
- Up-Selling
- POS Systems
- Latte Art
- Cash Handling
- Exceptional Customer Service
- Excellent Memory
- Active Listener
- Friendly and Outgoing
- Team Player
- Attention to detail
- Reliability
- Adaptable and Flexible
Short Courses
- CPR and First Aid – March 2023
- MS Excel
- Analytical thinking
- Negotiation
- Presentation Skills
- Work with Memory
- Conflict Management
- Stress Management
- Customer Service Communication
Timeline
Barista
Sol Natural Foods
10.2023 - 12.2023
Barista/all-rounder
Black Milk Coffee
11.2022 - 09.2023
Barista/all-rounder
Sedo Coffee
05.2022 - 10.2022
Barista/all-rounder
Nitty Gritty Organic
07.2021 - 03.2022
Barista/all-rounder
Sweetshop Specialty Coffee
03.2021 - 06.2021
Head Barista
Spoon Deli Cafe New Farm
01.2020 - 12.2020
Head Barista
Medley Café and Restaurant
08.2019 - 10.2019
Food and Beverage Attendant (Section waitress)
The Charming Squire
03.2019 - 08.2019
Food and Beverage Attendant (Café all-rounder)
The Coffee Club
08.2018 - 11.2018
Senior Shop Consultant / Shop Consultant
T-Mobile a.s.
06.2017 - 04.2018
Front Office Agent
Hotel Panorama
11.2016 - 05.2017
Telco Ordering Specialist
OKIN BPS
04.2015 - 06.2016
Certificate III and IV in Fitness (+Advanced nutrition) -
National Health And Fitness Academy (NHFA)
Bachelor - Marketing Communication in Services
The Institute of Hospitality Management in Prague
Diploma - Tourism And Spa
Management in Gastronomy And Tourism (Diploma)
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