Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Eva Gobbele

Bohle Plains,Australia

Summary

I am a human services professional with over 15 years of experience across the social services sector, including in disability services, NDIS support coordination, rehabilitation counselling, and complex case management. My work is grounded in person-centred, trauma-informed, and strengths-based approaches, with a strong commitment to social justice, advocacy, and promoting the rights and wellbeing of vulnerable individuals.

Overview

17
17
years of professional experience

Work History

NDIS Support Coordinator/ Specialist Support Coordinator

Community Solutions
01.2023 - Current
  • Provided person-centred case management to NDIS participants, enhancing their capacity to navigate intersecting service systems including Health, Mental Health, Justice, Housing, and transitions from Child Safety.
  • Supported participants in the implementation of their NDIS plans, ensuring alignment with individual goals, strengths, and support needs.
  • Conducted ongoing assessment and monitoring of NDIS funding, plan utilisation, and service delivery to ensure cost-effective and responsive support.
  • Sourced, negotiated, and maintained service agreements with providers, ensuring adherence to quality standards and participant choice and control.
  • Facilitated onboarding processes for new participants, including intake, needs identification, and initial goal planning.
  • Compiled detailed progress reports analysing participants’ achievements, barriers to progress, and recommending service adjustments.
  • Coordinated and led plan review meetings with participants, families, and NDIS representatives to evaluate outcomes and prepare for upcoming plan cycles.
  • Initiated plan reviews and reassessments in response to changes in participants’ circumstances, advocating for increased or adjusted support as needed.
  • Actively contributed to capacity building within the organisation by developing community partnerships and sourcing new referrals through stakeholder engagement.
  • Part-time (four days)

Rehabilitation Counsellor/ Consultant

Rehab Management
06.2020 - 01.2023
  • Delivered case management services across portfolios including NDIS, DVA, ADF, AFP, WorkCover QLD, Life Insurances, Services Australia, Townsville City Council, and the Department of Social Services.
  • Conducted comprehensive bio-psycho-social, vocational, and functional needs assessments, workplace assessments, labour market analysis, and supported wage system assessments.
  • Provided vocational counselling and adjustment to injury counselling using trauma-informed and strengths-based approaches.
  • Supported clients with goal setting for return to work and psychosocial wellbeing.
  • Delivered job-seeking support including resume development, interview skills training, and vocational readiness.
  • Collaborated with Allied Health professionals, medical teams, employers, and stakeholders to facilitate coordinated return-to-work outcomes for clients with physical and psychological injuries.
  • Facilitated internal training sessions on customer service, scheme requirements, and soft skills across various insurance schemes.
  • Conducted file reviews and provided mentoring to junior staff, particularly under the DVA and ADF frameworks.
  • Full-Time

Rehabilitation Coordinator

Department of Veterans’ Affairs
09.2017 - 06.2020
  • Oversaw financial delegations related to rehabilitation claims, ensuring accurate authorisation of expenses and alignment with policy frameworks.
  • Assessed client referrals and onboarding eligibility, ensuring timely and appropriate access to rehabilitation services.
  • Provided guidance to clients, internal stakeholders, and external rehabilitation providers on DVA’s rehabilitation framework and procedures to support individualised client outcomes.
  • Reviewed documentation including initial needs assessments, rehabilitation plans and amendments, vocational assessments, labour market analyses, progress and closure reports to support evidence-based decision-making.
  • Communicated outcomes of determinations to clients and providers, and prepared formal correspondence in line with privacy and regulatory standards.
  • Led multidisciplinary case coordination, facilitating case conferences with Allied Health Advisors, Compensation Teams, Triage and Connect, Case Coordinators, Wellbeing and Support Teams, Rehabilitation Providers, and the Australian Defence Force.
  • Identified and escalated support needs for high-risk clients in collaboration with internal mental health services, including incident reporting and risk management planning.
  • Developed internal standard operating procedures and policy guidance in alignment with DVA’s social policy objectives and national rehabilitation framework to promote consistent, ethical, and client-focused decision-making.
  • Full-Time

Behaviour Practitioner

Mercy Community Services
04.2017 - 09.2017
  • Provided behavioural support services to children and young people in residential care who had experienced complex trauma, developmental delay, and disrupted attachments.
  • Conducted functional behaviour assessments and developed trauma-informed, person-centred positive behaviour support (PBS) plans.
  • Facilitated crisis response and planning meetings with Child Safety and wider stakeholder groups to coordinate urgent support and manage high-risk situations.
  • Performed critical incident reporting and triaging, ensuring timely escalation, documentation, and action in line with policy and legislative requirements.
  • Collaborated with residential care staff, psychologists, case managers, and external professionals to promote therapeutic consistency and safety.
  • Planned and supported the delivery of customer-centred activities tailored to the developmental, cultural, and emotional needs of young people.
  • Delivered coaching and reflective practice support to staff on engagement, emotional regulation, and trauma-informed approaches.
  • Monitored and reviewed behavioural incidents and support strategies to ensure effectiveness and safeguard wellbeing.
  • Advocated for young people’s rights, strengths, and goals through multidisciplinary care team involvement.
  • Maintained accurate, high-quality records in line with organisational policy and child protection legislation.
  • Contributed to a multi-agency, culturally responsive approach that centred children and young people’s voices in planning and service delivery.
  • Full-Time

Case Manager

Footprints Community
09.2016 - 04.2017
  • Provided case management and outreach support to individuals experiencing homelessness or at risk of homelessness, many with co-occurring mental health, substance use, and psychosocial challenges.
  • Conducted comprehensive needs assessments, identifying immediate and long-term goals related to housing, health, income support, and safety.
  • Developed person-centred support plans focused on housing stability, service engagement, and building client capacity.
  • Advocated on behalf of clients with housing providers, Centrelink, mental health services, and other community agencies.
  • Facilitated referrals and coordinated supports across a multidisciplinary service system including emergency accommodation, legal aid, healthcare, and counselling.
  • Engaged in assertive outreach, building trust and rapport with hard-to-reach individuals and supporting re-engagement with services.
  • Responded to crises and managed risk, including safety planning and escalating concerns in accordance with duty of care.
  • Maintained accurate case notes and reporting, aligned with program requirements and ethical standards of practice.
  • Full-Time

Service Manager

Multicap
11.2009 - 09.2016
  • Led operational management and supervision of 60 staff, including 9 direct reports (Team Leaders) and 5 Allied Health professionals across multiple disability service streams.
  • Managed and coordinated services including day programs, community access, respite, in-home support, supported accommodation, and transitional housing for clients with complex disability and/or mental health needs.
  • Oversaw crisis and short-term accommodation for young people and adults with statutory, emergency, and transitional care needs.
  • Coordinated foster care arrangements for young people with disabilities within statutory and transitional care frameworks.
  • Managed referrals, intake processes, and service exits, ensuring appropriate support pathways.
  • Developed and monitored service budgets, including financial reporting, acquittals, and management of individualised and home care packages.
  • Implemented support plans and coordinated multidisciplinary services, ensuring alignment with person-centred planning and funding guidelines.
  • Led recruitment, training, performance management, and supervision of direct support staff, promoting staff development and compliance.
  • Facilitated internal and external audits, contributing to quality improvement and compliance with standards.
  • Managed the feedback and complaints process, ensuring responsive and transparent resolution.
  • Facilitated regular team meetings and family consultation sessions to ensure coordinated and collaborative care planning.
  • Full-Time

Support Worker

Various organisations
01.2009 - 01.2012
  • Provided direct care and support to individuals with disability, mental health conditions, and complex behavioural needs across in-home, community, and residential settings.
  • Supported clients with daily living activities, community access, transport, medication prompting, and personal care in line with individual support plans.
  • Promoted independence, social inclusion, and wellbeing, adapting support based on client preferences, cultural background, and changing needs.
  • Implemented behaviour support strategies, de-escalation techniques, and trauma-informed approaches under supervision of allied health professionals.
  • Maintained accurate progress notes and incident reports, adhering to privacy and safeguarding protocols.
  • Collaborated with families, coordinators, and healthcare professionals to ensure person-centred, safe, and goal-directed care.
  • Casual

Education

Master in Rehabilitation Counselling -

Griffith University
06.2020

Graduate Certificate of Business Administration - undefined

Australian Institute of Business
01.2018

Master of Human Services - Disability Studies

Griffith University
02.2015

Certificate IV in Training and Assessment - undefined

HBA Learning Centres
01.2012

Diplom of Educational Science - Social Pedagogy

Karl Marx University
09.2009

Skills

  • Case management within a bio-psycho-social framework across disability, mental health, return-to-work, and homelessness sectors
  • Trauma-informed, person-centred, and strengths-based practice
  • Client advocacy and interagency collaboration across complex service systems
  • Vocational counselling, psychosocial support, and goal-focused planning
  • Risk assessment, incident reporting, and crisis response
  • Team leadership, mentoring, and staff supervision
  • Policy development, compliance, and quality improvement
  • High-level communication, adaptability, and organisational skills
  • Cultural responsiveness and ethical decision-making aligned with social work values
  • Strong initiative and system-level thinking to improve service delivery

Affiliations

  • Comcare accredited
  • RCAA registered
  • ASORC registration eligible

Timeline

NDIS Support Coordinator/ Specialist Support Coordinator

Community Solutions
01.2023 - Current

Rehabilitation Counsellor/ Consultant

Rehab Management
06.2020 - 01.2023

Rehabilitation Coordinator

Department of Veterans’ Affairs
09.2017 - 06.2020

Behaviour Practitioner

Mercy Community Services
04.2017 - 09.2017

Case Manager

Footprints Community
09.2016 - 04.2017

Service Manager

Multicap
11.2009 - 09.2016

Support Worker

Various organisations
01.2009 - 01.2012

Graduate Certificate of Business Administration - undefined

Australian Institute of Business

Master of Human Services - Disability Studies

Griffith University

Certificate IV in Training and Assessment - undefined

HBA Learning Centres

Diplom of Educational Science - Social Pedagogy

Karl Marx University

Master in Rehabilitation Counselling -

Griffith University

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