Eva Goggin
Mount Druitt,NSW
Summary
Proven leader with extensive experience at Hawkesbury Living, adept in team supervision and people management. Excelled in enhancing productivity by fostering teamwork and collaboration, and ensuring high-quality care. Skilled in conflict resolution and complex problem-solving, significantly improving team dynamics and operational efficiency.
Overview
22
22
years of professional experience
Work History
Cert IV Team Leader & Assistant in Nursing
Hawkesbury Living
11.2018 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with consumers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Administered medications and given care to elderly people under care.
Cashier
Valvoline
08.2015 - 10.2019
- Greeted customers entering and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Transport Support Officer
Department Of Education
01.2002 - 11.2018
- Supervised and provided care for special needs children going to and from school.
- Ensured the safety of all persons in transport vehicle.
- Built excellent rapport and trust with the special needs children and their families.
Cashier
Parklea Markets
07.2008 - 12.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Certificate IV in Ageing Support - Aged Care And Disability
ARC
Parramatta07.2018
Certificate III in Individual Support - Aged Care And Disability
ARC
Parramatta, NSW07.2018
Skills
- Teamwork and Collaboration
- Team Motivation
- Attention to Detail
- Documentation And Reporting
- People Management
- Conflict Resolution
- Risk Mitigation
- Team Supervision
- Staff Training
- Complex Problem-Solving
Timeline
Cert IV Team Leader & Assistant in Nursing
Hawkesbury Living
11.2018 - Current
Cashier
Valvoline
08.2015 - 10.2019
Cashier
Parklea Markets
07.2008 - 12.2008
Transport Support Officer
Department Of Education
01.2002 - 11.2018
Certificate IV in Ageing Support - Aged Care And Disability
ARC
Certificate III in Individual Support - Aged Care And Disability
ARC
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