Summary
Overview
Work History
Education
Skills
Certification
Personal Qualities
Languages
References
Timeline
Generic

Eva Hotu

Customer Service Representative
Springfield

Summary

Diligent and self-motivated, I bring a proven track record of excellence to both collaborative team efforts and independent tasks. With strong interpersonal skills and a dedicated work ethic, I consistently strive for high performance in all aspects of my work. Actively seeking a role where I can apply my valuable experience and contribute meaningfully to the organization's success.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Customer Service Representative

TSA Group
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Crew Member

Mcdonalds
10.2022 - 08.2023
  • Work cooperatively in a team environment
  • Operated cash registers and processed transactions accurately, handling payments and providing change
  • Personalized guest experiences, going an extra mile to satisfy customer needs
  • Listen attentively to customer complaints and requests and resolved issue without needing to escalate
  • Greeted guests, answered menu questions and delivered excellent customer service
  • Played a pivotal role as a peer trainer, guiding new team members through comprehensive on-boarding processes at McDonald's. For e.g trained four new people despite working at this role for four months.
  • Adapted to varying roles within the restaurant, including front counter, drive-thru, and coffee duties
  • Completed comprehensive training in various aspects of customer service, food preparation, and safety protocols.

Education

High School Diploma -

Selwyn College
203-245 Kohimarama Road, Kohimarama, Auckland 1071
05.2019 - 2023.05

Bachelor of Aviation - Aviation

International Travel College of New Zealand
Level , Fashion Pavilions, Fountain Lane, Botany
07.2023 - 2023.05

Skills

Effective and Precise Communication Abilities - Clearly communicated order details at McDonald's for seamless kitchen operations

Excellent Customer Service - Provided excellent customer service at McDonald's, ensuring order accuracy and positive dining experiences

Thrives in a Collaborative Team Setting - Excelled in teamwork at McDonald's, coordinating with kitchen staff and collaborating with fellow crew members

Open to Learning and Adaptable to Diverse Tasks - Adapted to various roles at McDonald's, from front counter to drive-thru operations

Effective and Precise Communication Abilities - Clearly communicated order details at McDonald's for seamless kitchen operations

Certification

Certificate of achievement for the successful completion of (BI,CC77, 2)V64, and HEC units of foundational communication skills, International Travel College

Personal Qualities

  • Enthusiastic
  • Eager to Learn
  • Reliable
  • Strong Work Ethic
  • Flexibility

Languages

Korean
Japanese

References

  • Bhavik Goti, Restaurant Manager, McDonald's, BhavikGoti@gmail.com, 8 3021R 456-VG90
  • Takeyuki Morita, Tourism Management Tutor, International Travel College, takeyuki@itc.co.nz, 8 30G00R-G6G V4V

Timeline

Customer Service Representative

TSA Group
02.2024 - Current

Bachelor of Aviation - Aviation

International Travel College of New Zealand
07.2023 - 2023.05

Crew Member

Mcdonalds
10.2022 - 08.2023

High School Diploma -

Selwyn College
05.2019 - 2023.05

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Eva HotuCustomer Service Representative