Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Eva Kristiani

LALOR,Victoria

Summary

Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

14
14
years of professional experience

Work History

Shop Assistant

BWD Trading
02.2024 - Current
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.

Kitchen Assistant

Malaysia
08.2013 - 11.2016
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.

Retail Sales Associate

Malaysia
02.2010 - 11.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

High School Diploma -

SMK Ma'Arif One
Indonesia
12.1996

Skills

  • Product Knowledge
  • Inventory Management
  • Relationship Building
  • Inventory Control
  • Store maintenance
  • POS Systems

Languages

English
Limited Working
Malay
Professional Working
Chinese (Cantonese)
Limited Working

Timeline

Shop Assistant

BWD Trading
02.2024 - Current

Kitchen Assistant

Malaysia
08.2013 - 11.2016

Retail Sales Associate

Malaysia
02.2010 - 11.2012

High School Diploma -

SMK Ma'Arif One

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Eva Kristiani