Eva Kuo
Oral Health Therapist
Paddington,NSW
Summary
Dedicated Dental Assistant with over 5 years of clinical practice and experience in diverse dental environments across Sydney. Proven expertise in patient care and appointment management, complemented by administrative skills gained in medical settings. Fluent in English and Mandarin, effectively supporting diverse clients. Strong background in customer support within telecommunications, consistently achieving high client satisfaction.
Overview
1
1
Language
4
4
Certifications
13
13
years of professional experience
Work History
Periodontal Dental Assistant
Smile Specialists Suite
Neutral Bay, New South Wales
11.2021 - Current
- Chair side assisting, assist dentist setting up instrument trays and preparing materials.
- Surgical preparation and assisting.
- Set up photos and X-rays.
- Perform sterilization and infection control, maintain surgery hygiene.
Dental assistant/ Front Desk
So Dental
09.2020 - 10.2023
- Chair side assisting, assist dentist setting up instrument trays and preparing materials. (Exam, Filling, Endo, Ortho, Extraction, Crown, and Implant treatments room set up)
- Monitoring stocks.
- Set up photos and X-rays.
- Perform sterilisation and infection control, maintain surgery hygiene.
- Simply laboratory tasks, such as pouring up models.
- Assist administrative tasks when necessary, such as answering phone calls, finalizing payments, and making an appointment.
Dental Assistant (temp Role)
Smoothing Care Dental
Rozelle, New South Wales
11.2021 - 06.2022
- Chair side assisting, assist dentist setting up instrument trays and preparing materials. (Exam, Filling, Endo, Ortho, Extraction set up)
- Monitoring stocks.
- Set up photos and X-rays.
- Perform sterilisation and infection control, maintain surgery hygiene.
- Simply laboratory tasks, such as pouring up models.
Practice Manager Assistant
The Urology Rooms
Newtown, New South Wales
09.2020 - 06.2022
- Answering phone calls, emailing, and scanning documents.
- Monitoring stocks.
- Helping patient check in, filing patients' document.
- Making appointments, hospital booking
- Collecting payment
- Internal/external result chase/follow up.
Front Desk
MyHealth Medical Centre
09.2020 - 06.2022
- Perform hygiene in surgery and infection control.
- Monitoring stocks.
- Helping patient check in, filing patients' document.
- Assisting specialists, consultants’ appointments.
- Internal/external result chase/follow up.
- Answering phone calls, emailing, and scanning documents.
Dental assistant/ Front Desk
K Family Dental
07.2019 - 09.2020
- Chair side assisting, assist dentist setting up instrument trays and preparing materials.
- Explaining treatment plans and post care after procedure.
- Processing patient invoicing and receipting of treatment.
- Scanning, filing, mail and photocopying.
- Booking appointments and procedures with Dental 4 windows.
- Answering the phone and replying to emails.
- Recalling patients.
- Updating Facebook and WeChat posts.
- Assembles instrumentation by sterilizing and delivering instruments to treatment, positioning instruments for dentist’s access, suctioning and passing instruments.
Office Assistant
Oz Dance studio
03.2018 - 02.2020
- Coordinated staff schedules to optimize customer service coverage.
- Responded to student requests, offering excellent support and tailored recommendations to address needs.
- Revamped studio information and marketing materials on WeChat to enhance engagement.
- Managed WeChat account to strengthen company reputation and customer outreach.
Project Manager
Elitico Marketing
07.2018 - 12.2019
- Tracked and reported on marketing campaign responses.
- Communicated marketing teams’ plans and accomplishments to verify alignment with senior management objectives.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Planned events, including tradeshows and vendor fairs, for clients and partners to attend.
- Managed WeChat account for clients, published articles every week and got traffic on social media.
Personal Assistant
WB Legal Group Pty Ltd
01.2018 - 06.2018
- Oversaw the daily activities of director.
- Worked with clients to effectively plan and coordinate the logistics for special projects and events.
- Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
- Set-up and operated line service.
- Enhanced company reputation by WeChat account management.
- Answered phone calls, email inquiries and online customer service.
- Handled bills and invoices and completed appropriate actions.
- Assisted in the creation of marketing plans to support strategies.
Customer Service Manager
E.Tel Communications Pty Ltd
02.2013 - 12.2017
- Developed office operations manual and enhanced accounting procedures through implementation of accounting databases and software.
- Coordinated staff schedules to align with customer service demands.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Addressed customer requests by providing tailored support and recommendations.
- Supervised daily office activities, including receiving and sorting correspondence, responding to and directing calls and typing business letters and documents.
- Contributed to development of office operations manual and improved accounting procedures by implementing accounting databases and software.
Education
Bachelor of Science - Health And Wellness
University of Newcastle
Ourimbah, NSW 04.2001 -
Dental assisting certificate III -
TAFE
Haymarket, NSWDiploma - Business Management
Macquarie Institute
SydneyMaster of Science - Education and Technology
National Taipei University Of Education
TaipeiSkills
Radiology assistance
Dental software knowledge
Dental charting tools
Patient interaction
Customer service oriented
Adaptability
Ability to work under pressure
Certification
Dental assisting certificate III
Timeline
Periodontal Dental Assistant
Smile Specialists Suite
11.2021 - Current
Dental Assistant (temp Role)
Smoothing Care Dental
11.2021 - 06.2022
Dental assistant/ Front Desk
So Dental
09.2020 - 10.2023
Practice Manager Assistant
The Urology Rooms
09.2020 - 06.2022
Front Desk
MyHealth Medical Centre
09.2020 - 06.2022
Dental assistant/ Front Desk
K Family Dental
07.2019 - 09.2020
Project Manager
Elitico Marketing
07.2018 - 12.2019
Office Assistant
Oz Dance studio
03.2018 - 02.2020
Personal Assistant
WB Legal Group Pty Ltd
01.2018 - 06.2018
Customer Service Manager
E.Tel Communications Pty Ltd
02.2013 - 12.2017
Bachelor of Science - Health And Wellness
University of Newcastle
04.2001 -
Master of Science - Education and Technology
National Taipei University Of Education
Diploma - Business Management
Macquarie Institute
Dental assisting certificate III -
TAFE