Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eva Lu

Murrumbeena,VIC

Summary

Professional and friendly, with over two years of office administration experience. During my experience as a hospitality assistant, I excelled in client facing roles and I am a tenacious team player. In this role I aim to utilize my organizational and customer service skills to better work with my team and contribute to an outstanding customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Assistant

Fortress Melbourne
12.2022 - 06.2023
  • Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
  • Communicated and organized food platter service with kitchen staff to deliver event activities in a smooth timely manner.
  • Managed food and drink pass areas in busy rush hour areas.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.


Front Desk Receptionist and Paralegal

First Class Legal
08.2019 - 03.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel, often exceeding 85 calls a day.
  • Office management, including managing office stationary and mails, as well as organizing office catering when the occasion arises.
  • Managed multiple company email inboxes, client correspondences and client invoicing.
  • Documents/Searches drafting and lodgment.
  • Recorded all daily Trust account deposits and withdrawals on Legal administration software LEAP, as well as performing daily reconciliation of Legal Trust Account.
  • Resolved client issues quickly and notified manager immediately when problems escalated.
  • Able to prioritize daily tasks and resolve problems in an efficient and timely manner.

Waitress

WAITRESS AT WOK N ROCK
11.2018 - 03.2019
  • My tasks included management of the cash registry, maintenance of table setup and cleanliness, taking food orders, managing delivery orders, communication with kitchen and floor staff to provide excellent dinner service to customers.

Waitress

WAITRESS AT PEPPERCORN KITCHEN
08.2018 - 12.2018
  • My tasks included working the cash registry, providing dinner service to customers and ensuring the cleanliness of the store.

Education

Bachelor of Arts - Criminology

DEAKIN UNIVERSITY
2024

Skills

  • Friendly and positive attitude
  • Front Desk Operations
  • Visitor and Customer Relations
  • Experienced working in team environments
  • Telephone Etiquette
  • Team player
  • Ability to work well under pressure

Timeline

Customer Service Assistant

Fortress Melbourne
12.2022 - 06.2023

Front Desk Receptionist and Paralegal

First Class Legal
08.2019 - 03.2022

Waitress

WAITRESS AT WOK N ROCK
11.2018 - 03.2019

Waitress

WAITRESS AT PEPPERCORN KITCHEN
08.2018 - 12.2018

Bachelor of Arts - Criminology

DEAKIN UNIVERSITY

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Eva Lu