Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eva Van Den Oever

Picton

Summary

Dedicated and compassionate support worker with experience providing essential care and assistance to individuals facing various challenges. Proficient in assessing needs, implementing care plans and offering emotional support to clients. Skilled in building rapport and trusting relationships with clients and their families.


Overview

31
31
years of professional experience
1
1
Certification

Work History

Mentor / Mental Health Support Worker

Australian Mentoring Services
05.2021 - Current
  • Developed trust-based relationships with participants through active listening and empathetic communication.
  • Provided quality, person-centred support to 8 participants living in various Supported Independent Living Accommodation, as well as 2 participants living in their own homes.
  • Experience with supporting participants with complex, high-risk behaviours and diagnoses. This includes Schizophrenia, Borderline Personality Disorder, Reactive Attachment Disorder, Bipolar Disorder, ASD, ADHD, Anxiety and Depression. I have also supported 3 participants with Corrective Orders.
  • Excellent communication and interpersonal skills to engage and interact with individuals in need. Empowering individuals to pursue hobbies and leisure activities such as sports, shopping and creative activities.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Developed personalised support programs to enable participants to achieve their goals within their level of capability. Sourcing outside assistance from organisations where appropriate and ensuring a holistic approach to the participants' complex needs.
  • Monitored and documented client behaviours through case notes, incident reports, activities and development, aiding appropriate care plan management.
  • Maintained confidentiality of clients' information.
  • Supported clients experience substance abuse issues, offering access to additional resources and targeted programs.
  • Worked with stakeholders, practitioners and allied health professionals to provide complete care and support for participants.
  • Administered medication to participants.
  • Completed training in the following areas: Mental Health First Aid, Suicide Prevention, Crisis Intervention, Motivational Interviewing, MAYBO Training and Predictive Modelling.

Committee Secretary

Law Society of New South Wales
08.2013 - 04.2021
  • Provided high level administrative and secretarial support to 5 Policy Lawyers and their respective Committees. These Committees covered areas of criminal law, family law, employment law, insurance law and property law.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Maintained databases and filing systems to boost team efficiency.
  • Scheduled Committee meetings, assisting with meeting materials, resources and Agenda.
  • Coordinated events and conferences, offering support with set-up and resources.
  • Attended meetings on behalf of executives, taking notes and recording Minutes.
  • Assigned work to appropriate members of staff on behalf of Policy Lawyers.
  • Collaborated with administration teams, human resources and finance department on special projects.

Assistant Production Schedule

InterfaceFlor
01.2006 - 08.2013
  • Data entry for 50+ customer orders daily.
  • Arranged manufacturing schedules, ensuring availability of raw materials, machinery and staff, with focus on every order being supplied in full and on time.
  • Entered product raw materials information in Bill of Materials (BOM) database, including pricing and stock availability.
  • Liaised with suppliers to source materials as and when required.
  • Liaised with Account Managers and State Sales Managers on lead times and availability of stock.
  • Logged daily activities and notable incidents during production shifts.
  • Worked closely with management to manage staffing levels and allocate resources for production plans.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Assisted in developing training materials for onboarding new hires, improving employee integration processes.
  • Managed scheduling of meetings and appointments, optimizing time management for senior leadership.
  • Conducted research to support strategic initiatives, ensuring alignment with company goals and objectives.

Executive Assistant

BT Financial Group
07.1994 - 12.2005
  • Provided high level secretary support to Head of Customer Solutions/Risk Solutions and team of 19 in-house lawyers.
  • Prepared and processed Product Disclosure Statements for all products offered through BT Portfolio Services.
  • Electronically consolidated Trust Deeds and Constitutions.
  • Responded to emails and other correspondence for executive management.
  • Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
  • Coordinated events and conferences, offering support with set-up and resources to ensure smooth operations.
  • Researched and compiled data to prepare documents for Directors to present during Management Meetings.


Education

Diploma - Mental Health Counseling

Australian College of Community Services & Care
12-2023

Certificate III - Individual Support

Astute Learning
Penrith, NSW
12-2022

Diploma - Health Science

Torrens University
11-2019

Skills

  • Person-centred, caring and patient
  • Medication administration
  • Dedicated team player
  • Life skills development
  • Report writing and documentation
  • Meticulous attention to detail

Certification

NSW Driver's Licence Class C, First Aid & CPR Certificate, COVID19 Fully Vaccinated, Influenza Vaccinated, NDIS Worker Check, Working with Children Check, NSW Police Check, NDIS Induction Modules - completed.

Timeline

Mentor / Mental Health Support Worker

Australian Mentoring Services
05.2021 - Current

Committee Secretary

Law Society of New South Wales
08.2013 - 04.2021

Assistant Production Schedule

InterfaceFlor
01.2006 - 08.2013

Executive Assistant

BT Financial Group
07.1994 - 12.2005

Diploma - Mental Health Counseling

Australian College of Community Services & Care

Certificate III - Individual Support

Astute Learning

Diploma - Health Science

Torrens University

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