Eva Murphy

• Developed onboarding materials for new hires.
• Enhanced first-response accuracy through improved translation quality and consistency.
• Created dashboards and reporting tools to track customer engagement and satisfaction trends, enabling data-driven decisions for strategic planning.

• Day-to-day content management, including content translating, localizing, reviewing, proofreading, editing and publishing for 3 major products across 10 owned channels available to diverse target audiences, both internal and external
• Facilitating translation process by coordinating between the vendor service and the team
• Responsible for team’s performance on SLA (Service Level Agreement)
• Achieved meeting SLA for nine consecutive months
• Introduced a process improvement for large volume projects that improved our SLA goals by 10%
• Monitoring and improving translation quality of a new vendor service by using Scorecards
• Advocate of frustration-free user experience through content excellence
• Partnering with schools in Slovakia and Czech Republic and being their POC for Career Choice

· Partnered with German, UK and Irish HR Business Partners

· Responsible for preparing and amending HR documents, i.e. offer letters, employment contracts, contract addendums, leaver letters

· Extensive support with Annual Compensation Reviews and in-line Promotions

· Partnered with benefit specialist, regional compensation specialist, and local affiliates

· Supported Continuous Improvement Projects in order to ensure smoother processing (data quality review, monitoring and correcting errors)

· Participated in ad-hoc projects, user testing and data validation for system enhancements

• Escalated and supervised legal and ethical issues, maintained time sensitive records following SBI narrative (Situation – Behaviour – Impact)
• Responsible for delivering monthly reports and overseeing actions taken regarding employee engagement in Germany, Slovakia and Czech Republic
• Achieved 17% improvement in engagement score over two quarters across four Fulfillment Centers in Germany
• Cooperated with multiple stakeholders in a fast-paced environment in order to reach problem resolution and improve employee experience on a case-by-case basis
• Provided support to Amazon products: Amazon WebStore, Amazon Marketplace Web Service, Amazon Payments, ProductAds, Sponsored Products, and Amazon Landing and building relationships with Amazon Sellers in Germany.
• Liaised with other technical departments such as Product Development, Merchant Investigations, Product/Program Management or Payments teams as required to resolve Seller’s issues and questions
• Supported strategic promotions and new product introduction
• Achieved a 30% reduction in wrong case transfers and a 15% decrease in case reopen rates on specific cases while maintaining a high First-Time Resolution rate

• Partnered with German, UK and Irish HR Business Partners
• Responsible for preparing and amending HR documents, i.e. offer letters, employment contracts, contract addendums, leaver letters
• Extensive support with Annual Compensation Reviews and in-line Promotions
• Partnered with benefit specialist, regional compensation specialist, and local affiliates
• Supported Continuous Improvement Projects in order to ensure smoother processing (data quality review, monitoring and correcting errors)
• Participated in ad-hoc projects, user testing and data validation for system enhancements