EVA SAVOV-TANCEV

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Achievements:

• Through developing strategic plans, understanding the retailers, consumer and supplier needs I exceeded the sales target by 35%
• I have successfully implemented the New Line Allocation process in my categories, something that was not done in the past
• Photography is my hobby, however through this creative skill I have taken live shot pictures of bakery and deli products that are being used in the catalogue.

• As an integral role supporting the State Buyers in meeting their targets, I prepared sales and commodity reports and analysing category trends
• I managed and maintained the Supplier Rebate processes and was accountable for supplier communication, collection, and submission to the Finance team
• I maintained all rebate records ensuring accruals and supplier claims were prepared and processed in a timely manner which contributes to building the monthly stock profit report
• I worked closely with the Senior Buyer in the preparation and execution for Supplier Over & Above Events

Achievements:

• Following a detailed analysis on category trends, I was able to successfully build the IGA Saver Program where I always kept in mind consumer, retailer, and supplier satisfaction
• Successfully created a new process for processing low coded orders, which included collaborating with the Warehouses and Stock Control team
• I have provided position training ensuring workflow continuances.

• For this pivotal position, I was responsible for monitoring, ordering, and creating forecasts for product demand, ensuring the sustainability of inventory
• I built and drove relationships with key vendors to improve pricing and quality of services, while consistently working with both retailers and supplier satisfaction in mind

Achievements:

• I identified one of our new software transactions was creating incorrect supplier claimsThis system error was creating a lot of suppliers claim disputesWith my analytical skills, I identified the error, advised our software developer, and had it rectified
• For a six-month period, successfully performed the Buyer’s role, in a caretaker capacity, when the Buyer fell ill unexpectedly.

• I was responsible for managing, training, team building, and mentoring 23 customer service consultants
• My role included establishing team KPI’s, creating processes and procedures, and restructuring to ensure that Customer Service exceeded the Business’s expectations
• Optimized workflow processes to increase overall efficiency within the department, leading to reduced wait times for customers.
• Conducted regular performance reviews, identifying areas of improvement and developing action plans for individual growth.

Achievements:

• Working closely with the HR Team, I created and successfully implemented Leave & Absenteeism Guidelines that created fair work processes within the National Customer Service Team
• Through creating and executing a Change Management workshop within the team together with continuing improvement and training, I was able to build a culture of positivity, accountability, and pro-activeness, which in turn created and maintained a standard of excellence within the customer service team which exceeded the Business’s expectation
• I took a lead role in building and implementing a new CRM (Genesys/Nexon Phone System) which included real time reports and historical data collection.

• Mentored new hires, providing guidance to ensure their successful integration into the team.
• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
• Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.

• I was accountable to ensure all pricing was entered both accurately and timely within the system and was key contact for ACCC
• I generated all the sales reports, calculated monthly sales for trading terms which enabled me to create rebate claims which were communicated to all relevant customers and account managers
• I was also the key contact for Woolworths, Coles, Metcash, Foodservices, Route and all other independents for pricing claims or discrepancies.