Eva Zoumpoula
Clyde North,Australia
Summary
Highly organised individual with strong interpersonal skills, seeking to secure a rewarding position within a company where my skills are effectively utilised to their fullest potential and produce continual experience with growth opportunities.
Overview
21
21
years of professional experience
Work History
Office Administrator - Accounts Receivable
Office Administrator - Accounts Receivable
12.2022 - Current
- First line of contact for all customers
- Processing and invoicing of all orders to be distributed
- Managing email inquiries for customers
- Dealing with customer complaints and negotiating resolution
- Assisting sales representatives with customer accounts
- Reconciliation of customer payments
- Use of Outlook, Excel, Word, Teams
- Use of MYOB
- Use of Zoho
Customer Service Manager
Dual Foods Pty Ltd
07.2019 - 12.2022
- Liaising with drivers, accounts, sales representatives and production departments
- Dealing with customer complaints and negotiating resolutions
- Organising office events
- Creating and printing labels
- Use of Outlook, Excel, Word, Teams
- Manage a sales team of 12 employees
- Report directly to Managing Director
- Assist with payroll
Customer Service Representative/Telesales
Dual Foods Pty Ltd
07.2017 - 07.2019
- First line of contact for all customers
- Placing orders from all customers, including supermarkets and convenience store chains
- Invoicing of all orders to be distributed
- Scheduling of deliveries for drivers
- Answering emails from customers
- Dealing with customer complaints and negotiating a resolution
- Identifying new sales opportunities with new and existing customers and referring accordingly
- Use of AS400
- Training or arranging for training days for new staff
Domestic Cleaner
Self Employed
07.2015 - 03.2017
- Domestic cleaning services
Cleaner / Teacher's Aid
Kingston kids preschool & Child Centre
07.2013 - 07.2015
- Cleaning
- Teacher's aid
Volunteer Teacher
Clayton South Primary School
11.2012 - 07.2013
- Teaching Greek Prep-Year 6 students
Customer Service
Derz Family Foods Service
01.2004 - 01.2012
- Customer Service
- Invoicing of all orders to be distributed
- Scheduling of deliveries for drivers
- Telecommunications
- Handling customer complaints
- Liaising with drivers, accounts
- Organising office
- Use of Outlook, Excel, Word
- Administrative responsibilities
Education
Diploma - English Language and Proficiency
01.2004
Graduated High School -
Greece01.2001
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Self-starter
- Productivity
- Teamwork
- Independence
- Planning
- Time management
- Goal achievement
- Quick learner
- Staff direction
References
- Rod Riley, Dual Foods Pty Ltd, I.T Consultant, 0418 139 814
- Marissa Mascaro, The Candy Buffet Company, Managing Director / Owner, 0417 332 015
Licensesandcards
Working With Children Card, 01/01/12
Timeline
Office Administrator - Accounts Receivable
Office Administrator - Accounts Receivable
12.2022 - Current
Customer Service Manager
Dual Foods Pty Ltd
07.2019 - 12.2022
Customer Service Representative/Telesales
Dual Foods Pty Ltd
07.2017 - 07.2019
Domestic Cleaner
Self Employed
07.2015 - 03.2017
Cleaner / Teacher's Aid
Kingston kids preschool & Child Centre
07.2013 - 07.2015
Volunteer Teacher
Clayton South Primary School
11.2012 - 07.2013
Customer Service
Derz Family Foods Service
01.2004 - 01.2012
Diploma - English Language and Proficiency
Graduated High School -
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