Microsoft Office
Evageline Damianus Gerson
Newstead,QLD
Summary
- Driven problem solver handles multiple tasks and projects simultaneously.
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
- Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
- Works effectively with cross-functional teams in ensuring operational and service excellence.
- Hardworking and enthusiastic Admin trained in every facet of successful work.
- Stays on top of current and expected demands, quickly realigning tasks to handle needs.
- Dedicated to first-rate communication and team success.
Overview
4
4
years of professional experience
Work History
Administrative Manager
Traumreise Bali
02.2023 - 02.2024
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Verified customer information for orderly, up-to-date online systems.
Executive Assistant
Intercontinental Hotel
07.2022 - 12.2022
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Led staff and vendors in providing high level of service for owner and guests.
- Negotiated favourable contract terms with vendors for various office services, resulting in cost savings without sacrificing quality.
- Mentored and trained junior team members, fostering a collaborative work environment and promoting professional development.
Sales Officer
PT Bank Danamon Indonesia Tbk
02.2021 - 12.2021
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
Banquet Server
Alila Seminyak
Seminyak, Bali
01.2020 - 03.2020
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served meals to customers according to established guidelines.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food and Beverage Server
Four Seasons Hotel
Ubud, Bali
10.2019 - 12.2019
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Business in Global Hotel Leadership - Hospitality
Southern Cross University -The Hotel School Campus
Brisbane, QLD02.2026
Bachelor of Hospitality Management - Hospitality Management
Institut Pariwisata Dan Bisnis Internasional
Denpasar, Bali12.2023
Skills
Office Administration
Scheduling
Program Oversight
Idea Development and Brainstorming
Office Management
Project Coordination
Timesheet Processing
Expense Monitoring
Software
Adobe
Opera
Languages
English
Full Professional
Indonesian
Native or Bilingual
German
Limited Working
Timeline
Administrative Manager
Traumreise Bali
02.2023 - 02.2024
Executive Assistant
Intercontinental Hotel
07.2022 - 12.2022
Sales Officer
PT Bank Danamon Indonesia Tbk
02.2021 - 12.2021
Banquet Server
Alila Seminyak
01.2020 - 03.2020
Food and Beverage Server
Four Seasons Hotel
10.2019 - 12.2019
Master of Business in Global Hotel Leadership - Hospitality
Southern Cross University -The Hotel School Campus
Bachelor of Hospitality Management - Hospitality Management
Institut Pariwisata Dan Bisnis Internasional
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