Evalene Halkias
Summary
Driven by a strong work ethic and a commitment to excellence, I excelled at Chemist Warehouse, where I led teams to surpass targets through effective communication and collaboration. Skilled in organisation and critical thinking, I streamlined operations and enhanced patient care, demonstrating a proven track record of achieving significant results in fast-paced environments. I am a dedicated and compassionate individual, working productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, maintaining medical records, front desk management and in-patient care. Offering a successful career history comprising more than 10 years.
I am seeking a transition into a role to express my passion for care in the community, further develop my experience within healthcare that offers diversity and an opportunity to advocate for clients in achieving their health and living goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Your Doctors
11.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Organised paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organised essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Registered and verified patient records before triage with most up-to-date information.
Pharmacy Assistant
Chemist Warehouse
07.2014 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Provided support during immunization clinics, contributing to improved public health outcomes within the community.
- Participated in community outreach events to promote health awareness, representing the pharmacy as a knowledgeable resource.
- Assisted customers in selecting over-the-counter medications and health care products.
Student Learning Assistant
Al Sadiq College
01.2023 - 01.2024
- Encouraged self-reflection among students by asking open-ended questions and fostering critical thinking skills.
- Contributed to increased student success by providing one-on-one support.
- Participated in regular meetings with teaching staff to discuss student progress and strategise ways to further enhance their educational experience.
- Supported diverse learners by implementing tailored strategies to meet individual needs and goals.
- Assisted teachers in creating engaging lesson plans for improved student understanding.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Acted as a liaison between students, parents, and teachers to address concerns and facilitate communication.
- Prepared reports and maintained administrative records.
- Participated in professional development workshops, staying current on best practices in education and pedagogy.
- Prepared educational resources to complement lesson plans and learning need of students while reinforcing key concepts.
- Enhanced student learning by providing personalized support and feedback.
Area Manager
Chemist Warehouse
02.2020 - 12.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Supervised various locations, enforcing high-quality standards of operation.
- Optimised in-store merchandising and monitored inventory availability to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
Education
Bachelor of Education - Early Childhood And Primary
Australian Catholic University
Sydney, NSW2025
Kingsgrove High School
Kingsgrove, NSW2014
Casimir Catholic College
Marrickville, NSW2012
Skills
- Collaboration and Teamwork
- Organization and Time Management
- Documentation and Recordkeeping
- Effective Communication & Active Listening
- Strong Work Ethic and Dependable
- Caring and Empathetic Demeanour
- Office Coordination & Medical Documentation
- Inpatient Care
- Critical Thinking & Problem Solving
- Patient Counselling & Patient Safety
- Individual/Student Advocacy
- Support between individuals, families and the community
Certification
CPR/First Aid
Australian Driver's License
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
SIR30116 - Certificate III in Community Pharmacy
SIR40216 - Certificate IV in Community Pharmacy Dispensary
Working With Children Check
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Student Learning Assistant
Al Sadiq College
01.2023 - 01.2024
Medical Receptionist
Your Doctors
11.2021 - Current
Area Manager
Chemist Warehouse
02.2020 - 12.2020
Pharmacy Assistant
Chemist Warehouse
07.2014 - Current
Bachelor of Education - Early Childhood And Primary
Australian Catholic University
Kingsgrove High School
Casimir Catholic College