EVAMERE TABUANIVALU
Seven Hills,NSW
Summary
Results-driven professional with over 9 years of experience in customer service and administrative support. Skilled in data entry, actioning customer inquiries by phone or email, and training new team members leading to improved workflow efficiency and team performance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Office Administrative Assistant
DHL Supply Chain
Erskine Park
10.2016 - 08.2026
- Managed customer inquiries through various communication channels, ensuring timely and accurate responses.
- Resolved complex customer issues by collaborating with cross-functional teams to enhance service quality.
- Provided training and mentorship to new team members, improving overall team performance and knowledge retention.
- Implemented process improvements that streamlined workflows, reducing response times and enhancing customer satisfaction.
Education
High School Diploma -
Arthur Phillip High School
Parramatta, NSW10-2014
Certificate III - Business Administration
Granville TAFE
Granville, NSW07-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Administrative support
- Spreadsheets
- Shipping and logistics
Timeline
Customer Service Representative/Office Administrative Assistant
DHL Supply Chain
10.2016 - 08.2026
Certificate III - Business Administration
Granville TAFE
High School Diploma -
Arthur Phillip High School