Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evan Aeria

Canningvale,WA

Summary

Motivated Shift Supervisor in the service industry who isexperienced in high pressure environments and knowledgeable about security, safety and service standards. Effective in helping management maintain order and increase revenue. Driven to apply more 11 years of experience in the service industry to improve operations.

Streamlines processes for efficient productivity, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals. To seek and maintain full-time/permanent part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Hungry Jacks
01.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Education

No Degree - Information Technology

South Metropolitan TAFE
12.2012

Skills

  • Employee Training and Mentoring
  • Staff Management
  • Customer-Oriented
  • Strong verbal and written communication
  • Computer skills
  • Decision-making capabilities
  • Cash handling expertise
  • Interpersonal Relations
  • Team Leadership
  • Safety processes and procedures
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Customer-oriented
  • Safety awareness
  • Conflict resolution techniques
  • Continuous improvement
  • Safety
  • Shift reporting
  • Problem-solving
  • Team supervision
  • Staff supervision
  • Positive attitude
  • Team motivation
  • Creative problem solving
  • Team collaboration and leadership
  • Customer service management
  • Complaint resolution
  • Client service
  • Shift leadership

Languages

English
Native or Bilingual
Malay
Professional Working
Indonesian
Professional Working

Timeline

Shift Supervisor

Hungry Jacks
01.2021 - Current

No Degree - Information Technology

South Metropolitan TAFE
Evan Aeria