Shania Webster
Mernda,VIC
Summary
Warm and friendly hospitality worker with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality, Barista
Ferguson Plarre Bakehouse
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
Bachelor of Education - Early Childhood Education And Primary
Australian Catholic University
Melbourne, VIC07.2028
High School Diploma -
Mernda Central College
Melbourne, VIC11.2022
Skills
- Cash Handling
- Active listener
- Cleanliness
- Adaptive and creative
- Hospitality service expertise
- Inventory Management
- New Hire Training
- Opening and closing duties
Certification
- Certified Barista, Ferguson Plarre's - 2024
Timeline
Hospitality, Barista
Ferguson Plarre Bakehouse
04.2023 - Current
Bachelor of Education - Early Childhood Education And Primary
Australian Catholic University
High School Diploma -
Mernda Central College
- Certified Barista, Ferguson Plarre's - 2024
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