Evan Webster

Provided IT support and resolved technical issues

• Resolved technical across multiple schools ranging from 100 to 2000 end users.
• Deployed and maintained network and server equipment
• Maintained documentation of network configurations, server setups, and IT processes.

Provided technical support for Residential Internet and Phone customers

• Handled incoming calls and emails to diagnose and resolve technical issues promptly and professionally.
• Documented all calls and emails in the ticketing system with thorough detail.
• As a member of a specialized team, was responsible for managing escalations from the broader support team

Provided IT support and resolved technical issues

• Served as the primary point of contact for initial support inquiries and directed escalations to onsite technicians for further resolution.
• Maintained customer server software and backup solutions.
• Often assisted technicians onsite with deployment of hardware and other support requests.

Provided IT support and resolved technical issues

• Assembled custom desktop computers for clients and managed SOE images.
• Delivered level 1 technical support to both business and residential customers, addressing a wide range of technical issues.
• Maintained comprehensive client documentation and managed an asset register for end-user devices